Nakeisha Johnson

I’m a detail-oriented administrative professional with 5+ years of experience supporting healthcare and customer operations through data entry, records management, documentation, account maintenance, and problem resolution. I’m known for organization, accuracy, confidentiality, and attention to detail, especially when handling sensitive information.

In HR Shared Services Specialist roles, I research policies and procedures and respond to benefit-related inquiries for associates. I maintain accurate documentation and records, process requests, track case activity, and navigate multiple systems to locate information and provide timely resolutions while ensuring compliance.

Across customer service and healthcare support experience, I’ve managed 50+ accounts or cases daily in remote environments, completing high-volume data entry and record updates across multiple systems. I research customer issues, document resolutions with high accuracy, and consistently meet productivity and quality expectations through strong time management and secure confidential information handling.