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najmul arfeen

@najmularfeen

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Dynamic content moderator with expertise in Azure and DevOps.

India

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What I'm looking for

I am looking for a role that fosters innovation and collaboration, where I can apply my expertise in cloud technologies and content moderation while contributing to a positive team culture.

I am a dynamic and results-driven professional with over 4 years of hands-on experience in content moderation and a total of 6+ years in the outsourcing business industry. My journey has equipped me with a robust skill set in Azure Cloud and Azure DevOps, enabling me to provide exceptional services to some of the world's leading accounts. I have a proven track record of conducting detailed reviews of user-generated content, ensuring compliance with platform guidelines and community standards.

Throughout my career, I have worked closely with policy teams to refine and enforce community guidelines, utilizing moderation tools and software to efficiently manage high volumes of content. My experience includes collaborating with cross-functional teams to enhance moderation strategies and policies, as well as training and mentoring new team members on best practices. I am passionate about leveraging my skills to contribute to a dynamic team focused on maintaining high-quality content standards.

Experience

Work history, roles, and key accomplishments

Senior Representative, OPS

Concentrix

Nov 2020 - Aug 2023 (2 years 9 months)

Worked as a Content Moderator for a leading microblogging and social networking service, applying global media sharing and blogging policies to online content. Conducted detailed reviews of user-generated content, including text, images, and videos, to ensure compliance with platform guidelines and community standards.

Content Moderation User Generated Content Review Mentoring

Senior Representative, OPS

Concentrix

Dec 2017 - Sep 2019 (1 year 9 months)

Worked as a Content Moderator for a leading video sharing and social media platform client, applying global media sharing and blogging policies to online content. Monitored emerging content trends and provided feedback to improve moderation strategies and policies.

Content Moderation Policy Implementation Community Guidelines Cross Functional Collaboration

Fraud Analyst

Quattro Global

Sep 2016 - Sep 2017 (1 year)

Worked for a leading US Global Financial banking service in credit card verification and recovery, and debit card fraud prevention. Contributed to the development of a new recovery process module project.

Fraud Analysis Credit Card Verification Financial Services

Business Development Officer

Reliance Communication

Jul 2015 - Jul 2016 (1 year)

Responsible for achieving data product targets and training and retaining the sales team. Directed the implementation of Business Continuity Plan and the management of Audit Programs.

Business Development Sales Management Business Continuity Data Sales

Education

Degrees, certifications, and relevant coursework

Doon University

Master in Business Administration, Business Administration

2013 - 2015

Specialized in Marketing & IB, gaining expertise in business strategies and international business practices. Developed strong analytical and decision-making skills applicable to various business environments.

BBDNITM, Lucknow

Bachelor in Computer Application, Computer Application

2009 - 2012

Acquired foundational knowledge in computer applications and programming. Developed skills in software development and problem-solving relevant to the IT industry.