Open to opportunities

Naishka Morales

@naishkamorales

Message

Receptionist and administrative assistant who delivers organized, welcoming, high-quality customer service.

United States

Message

What I'm looking for

I’m seeking a position where I can fully utilize and expand my communication, organizational, and problem-solving skills, ensuring company success while gaining further experience and enhancing productivity and reputation.

I build trust at the front desk by greeting visitors professionally, managing phone and email inquiries, and keeping calendars and appointments organized. In my full-time front desk role, I handled data entry, filing, and office support while addressing customer concerns in a timely, professional manner.

I also bring experience supporting legal professionals by organizing case files, helping prepare documents, and coordinating schedules for meetings, court dates, and depositions. I’m currently studying Administrative Assistant with Medical Billing, and I’m eager to apply my communication, organizational, and problem-solving skills to support company success.

Experience

Work history, roles, and key accomplishments

Front Desk Receptionist

Spark By Hilton

Aug 2025 - Nov 2025 (3 months)

Managed guest reservations using property management systems, handling booking changes and cancellations while ensuring smooth check-ins and check-outs. Verified guest identification, processed payments accurately, addressed guest requests and complaints, and issued room key cards while explaining hotel policies and amenities.

Property Management Systems Reservations Management Check Out Payment Processing Complaint Resolution

Front Desk Receptionist

Hotel Belgica

Apr 2022 - Dec 2022 (8 months)

Greeted and assisted visitors, managing incoming calls and email inquiries while maintaining accurate messages and a well-organized calendar. Handled front-desk administration, visitor access and security protocols, and resolved customer complaints professionally.

Customer Service Appointment Scheduling Data Entry Office Administration Security Protocols Complaint Resolution

Legal Assistance Clinic Assistant

PUCPR Legal Assistance Clinic

Aug 2019 - Feb 2020 (6 months)

Supported attorneys by preparing legal documents and drafting/reviewing client correspondence. Managed organized case files, scheduled meetings and court-related dates, and handled administrative tasks including billing, time tracking, and legal expense management.

Legal Drafting Contract Drafting Case Management Time Tracking Administrative Support