Looking for a job

Naina User

@nainauser5

AI leader who developed an AI-powered chatbot that improved customer satisfaction by 50% and led teams across AI projects.

India

Message

What I'm looking for

I’m looking to join a progressive organization where I can apply my educational and professional skills, contribute to AI work, and find opportunities for advancement and knowledge empowerment.

I developed and deployed an AI-powered chatbot that improved customer satisfaction by 50%, and led a team developing a predictive maintenance solution that reduced costs by 60%. I received the AI Leader of the Year award in 2022.

As Senior Director Lead - Artificial Intelligence, I led a team of 100+ AI professionals developing and deploying solutions across multiple industries. I also developed AI strategies and worked with cross-functional teams to integrate AI into existing products and services.

Earlier, as Project Manager at an Artificial Intelligence company, I managed project work spanning data preparation, model development, testing, deployment, and integration. I’ve also worked on customer management, order management, pricing, and product modelling projects in the telecom industry.

Experience

Work history, roles, and key accomplishments

Senior Director Lead - AI

Unknown

Sep 2022 - Jun 2024 (1 year 9 months)

Led a team of 100+ AI professionals to develop and deploy AI solutions across multiple industries. Developed and implemented AI strategies to drive business growth and improve efficiency.

AI Strategy Team Leadership AI Solution Development Stakeholder Management AI Ethics Governance

Senior Solutions Architect Manager- AI

Majorel India

Apr 2022 - Sep 2022 (5 months)

Led a team of solutions architects and engineers to design and implement AI solutions. Developed strategic plans to align AI solutions with business objectives and provided technical guidance.

AI Solutions Architecture Team Leadership Strategic Planning Technical guidance Scalability Security AI ML Budget Management Stakeholder Communication

Senior Associate - Sales and Billing

Vodafone

Jan 2021 - Jul 2021 (6 months)

Handled Vodafone customer queries over chat, billing, and troubleshooting. Managed sales in the telecom vertical using CRM software like Salesforce, Halo, Siebel, and Crystal.

Sales Billing Troubleshooting CRM Salesforce Halo Siebel Crystal

Senior Associate - Sales

Tech Mahindra

Jul 2019 - Aug 2020 (1 year 1 month)

Managed sales in the telecom vertical, created and sold customized tele-packages, and optimized packages according to customer needs. Achieved performance goals by reaching sales targets and required KPIs.

Sales Telecommunications Packages Troubleshooting Email Management KPI Achievement

Senior Associate

Night Cravers

May 2016 - Jun 2019 (3 years 1 month)

Worked as an HR, handled marketing, designing and printing, internet marketing, and client build-up. Led a team of 25 members and delivered presentations and seminars to B2B and B2C clients.

Human Resources Marketing Design Printing Internet Marketing Client Management Team Leadership Presentation Skills

Project Manager

Artificial Intelligence company

May 2011 - May 2016 (5 years)

Managed AI projects including project planning, team management, communication, scope, schedule, budget, quality, risk, and stakeholder management. Oversaw data acquisition, model development, deployment, and monitoring.