NUNa’ilah User
@nailahuser1
Office Support Associate skilled in confidential documentation, timely reporting, and customer-focused program support.
United StatesWhat I'm looking for
I’m an Office Support Associate with experience supporting academic and cultural programming through accurate recordkeeping, document processing, and clear communication by email, phone, and in person. I maintain strict confidentiality, manage time-sensitive requests, and help generate reports and promotional materials with attention to detail.
Previously, as a Senior Program Assistant, I used Quickbooks to track supplies and expenses, designed program visuals using Adobe, and created inclusive events and weekly newsletters. I’m comfortable coordinating day-to-day priorities, supporting remote transitions, and using tools like Microsoft Office, Google Suite, and Canva to deliver reliable outcomes.
Experience
Work history, roles, and key accomplishments
Office Support Associate
Center for the Innovation of Teaching and Learning
Sep 2024 - Present (1 year 7 months)
Operated an optical scanner to process Scantron forms and generate timely exam reports, supporting longitudinal profile report production for faculty materials. Edited documents for accuracy, maintained strict confidentiality, and handled email/phone inquiries using Microsoft Office tools (Outlook, Excel, Access).
Senior Program Assistant
Center for Cultural Enrichment
Aug 2019 - May 2022 (2 years 9 months)
Managed supply/library and quarterly expense records using QuickBooks while providing customer service to students. Designed program marketing assets in Adobe, created weekly newsletters, ran social media campaigns, and distributed 250 flyers across 12 buildings; adapted programs for remote work.
Education
Degrees, certifications, and relevant coursework
UUUniversity of Illinois at Urbana-Champaign
Master of Music, Music Performance and Literature
Earned an M.M. in Music Performance and Literature from the University of Illinois at Urbana-Champaign, graduating in May 2024.
UWUniversity of Wisconsin–Madison
Bachelor of Music, Music Performance
Earned a B.M. in Music Performance from the University of Wisconsin–Madison, graduating in May 2022.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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