Open to opportunities

Nahdia Norton

@nahdianorton

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Experienced customer service professional with a focus on sales success.

United States

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What I'm looking for

I am seeking a role that allows me to leverage my customer service skills while contributing to a positive team environment and driving sales growth.

My name is Nahdia Norton, and I am an experienced and adaptable worker in customer service and sales. With over 5 years of experience, I have consistently created customer satisfaction and fostered a positive work environment for my teams. My expertise includes handling escalations, providing solutions, and being detail-oriented in addressing customer needs.

In my previous roles as a Sales Associate at Rue21 and a Brand Ambassador at American Eagle, I successfully exceeded sales goals by 20% through targeted promotional campaigns and exceptional customer interactions. I have a proven track record of enhancing brand visibility and customer satisfaction, resulting in loyal clientele and memorable shopping experiences.

Currently, I work as a Warehouse Associate, where I efficiently manage inventory and process over 100 orders daily. My ability to collaborate with team members ensures timely and accurate fulfillment of customer orders, further contributing to overall customer satisfaction.

Experience

Work history, roles, and key accomplishments

Warehouse Associate

Amazon

Jan 2022 - Present (3 years 10 months)

Efficiently acquired and organized inventory, processed up to 100+ orders daily, ensuring timely and accurate packing and shipping for satisfied customers. Utilized scanners, barcode readers, and other technology to manage orders. Collaborated with team members to ensure timely and accurate fulfillment of customer orders.

Inventory Management Order Processing Shipping Team Collaboration order fulfillment Quality Control

Brand Ambassador

American Eagle

Jan 2019 - Present (6 years 10 months)

Enhanced brand visibility and customer satisfaction by creating memorable shopping experiences, resulting in consistently positive feedback and loyalty. Adapted fluidly between Salesfloor, Cash & Wrap, Fitting Room, and Stockroom, efficiently assisting 100+ customers and optimizing inventory processes to enhance overall store performance.

Customer Satisfaction Marketing Strategies

Sales Associate

Rue21

Jan 2018 - Present (7 years 10 months)

Created buzz and engaged consumers through targeted promotional campaigns, exceeding sales goals by 20% and enhancing brand visibility in the perfume market. Boosted sales by providing exceptional customer interactions, offering fitting room assistance, and utilizing suggestive selling techniques.

Sales Customer Engagement Campaigns Customer Service

Education

Degrees, certifications, and relevant coursework

Basic Academy of International Studies

HS Diploma, General Studies

Completed high school education, gaining foundational knowledge across various subjects. Developed essential academic and life skills during this period.