At Merlin Entertainments – Mphasis Limited, I manage configuration and maintenance for more than 500 Cisco routers, switches, FortiGate firewalls, and Mist APs.
I reduced downtime and incidents by about 25% through proactive monitoring and preventive investigation of Mist APs and Cisco switches. I also executed firmware upgrades on more than 150 Cisco switches and FortiGate firewalls and implemented 20–30 FortiGate firewall policies.
Previously, as a Junior Network Engineer at Alight Solutions – Mphasis Limited, I monitored network infrastructure and more than 20 ISP links, helped resolve connectivity failures, and migrated more than 300 DNS records from Citrix to AWS.
At Ardonagh – Mphasis Limited, I monitored Windows and Linux server environments, managed Active Directory access, and deployed SSL certificates. I also wrote SOPs and conducted knowledge-transfer sessions for new team members.
