Open to opportunities

Nadia Ibrahim

@nadiaibrahim

Message

Proactive operations professional with expertise in logistics and compliance.

United States

Message

What I'm looking for

I am looking for a leadership role in operations that fosters growth and innovation.

I am a proactive and solutions-oriented operations professional with extensive experience in fleet coordination, compliance management, and cross-functional logistics. My career has been defined by my ability to optimize operational workflows and manage compliance systems effectively. One of my significant achievements includes successfully leading the ELD system implementation for a 50-vehicle fleet, where I conducted thorough research, performed cost analysis, and facilitated integration and training. This initiative ensured compliance ahead of regulatory deadlines, showcasing my commitment to operational excellence.

Throughout my career, I have demonstrated a strong ability to drive cost-effective improvements across teams. In my recent role as an Operations Specialist at Ardent Industrial Equipment, I oversaw a team of 25 technicians and implemented proactive tracking methods that significantly reduced inventory and billing errors. My experience spans various roles, including Fleet Manager and Dispatcher, where I honed my skills in data analysis, project implementation, and vendor management. I am now seeking a leadership-track opportunity in operations and logistics to continue delivering high-impact results.

Experience

Work history, roles, and key accomplishments

Current

Technical Advisor

Current

Concentrix

Jan 2024 - Present (1 year 6 months)

Delivered technical, billing, and claims support in a high-volume service environment. Performed detailed data entry and managed account troubleshooting while ensuring accuracy.

Technical Support Billing Claims Processing Data Entry Slack Zoom)Workday

Operations Specialist

Ardent Industrial Equipment

Jun 2023 - Nov 2023 (5 months)

Oversaw a team of 25 technicians, ensuring accurate billing and service coordination using NAV and Tinnacity. Reduced inventory and billing errors through proactive spreadsheet tracking and internal process updates.

Team Leadership Billing Inventory Management Process Improvement Tinnacity

Fleet Manager

Envirovac Holdings, LLC

Oct 2021 - Apr 2023 (1 year 6 months)

Independently implemented an ELD system (Samsara) across a 50-vehicle fleet, handling vendor selection, cost analysis, and system rollout. Led full system integration of vehicles, drivers, and users into Samsara while training the team on usage and compliance procedures.

ELD System Implementation Fleet Management Vendor Management System Integration Training IFTA

Dispatcher / Customer Service

PB Industries, Inc

Jan 2021 - Jun 2021 (5 months)

Managed dispatch operations, route scheduling, and shift organization in a high-paced logistics environment. Trained new team members on protocol and optimized dispatch priorities using data tracking.

Dispatch Operations Shift Organization Logistics Training Data Tracking Customer Service

Dispatcher / Customer Service

Port City Logistics

May 2018 - Jan 2021 (2 years 8 months)

Ensured customer satisfaction through daily communications, dispatch support, and SAP order tracking. Helped maintain DOT compliance and streamlined documentation and billing for shipping logistics.

Customer Service Dispatch Support SAP Documentation Billing Shipping & Logistics

Education

Degrees, certifications, and relevant coursework

Columbia Southern University

Bachelor of Business Administration, Business Administration & Management

Currently pursuing a Bachelor of Business Administration with a focus on Business Administration & Management. Expected to complete the degree in May 2026.