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Nada Atwa

@nadaatwa

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Account Manager at Nautic Logistics, managing client accounts and improving CRM visibility and service delivery.

Egypt

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At Nautic Logistics, I manage assigned client accounts and serve as the primary point of contact for inquiries and support. I work with Operations, Finance, and Pricing to deliver seamless service.

I previously supported sales at Nautic Logistics by maintaining CRM data and managing client account operations, including price quotations. I also turned raw data into weekly reports for the CEO and Growth Manager.

At Trella, I supported shippers and carriers throughout the load lifecycle, handled complaints, and kept clients informed about shipment status, delays, and additional charges.

At Mrsool, I managed partner and client data across backend and portal tools, maintained spreadsheets, and retrieved and backed up data. My work also draws on CRM systems, reporting, SQL, and dashboard development.

Experience

Work history, roles, and key accomplishments

Current

Account Manager

Current

Nautic Logistics

Jan 2026 - Present (9 months)

Manage a portfolio of client accounts, serving as the primary point of contact and building long-term relationships. Collaborate with internal teams to ensure service delivery and maintain accurate CRM records.

Customer Relationship Management CRM HubSpot Dynamics 365 Monday CRM Account Management B2B Retention Strategy Client Onboarding Cross Functional Collaboration Issue escalation Data Reporting

Sales Support Specialist

Nautic Logistics

Apr 2025 - Dec 2025 (8 months)

Oversaw CRM monitoring and data integrity, managed client account operations including price quotations, and led weekly reporting for leadership. Developed automated dashboards for bookings and quotations.

CRM Data Integrity Sales Support Price Quotation Reporting Dashboard Development Data Cleaning data transformation Excel Google Sheets Power BI

Customer Experience Representative

Trella

Oct 2021 - Apr 2024 (2 years 6 months)

Served as primary point of contact for shippers and carriers in a high-volume B2B logistics environment. Managed customer complaints, ensured SLA compliance, and maintained documentation to keep clients informed.

Customer Service B2B Logistics Complaint Management SLA Compliance Documentation Communication Skills Issue escalation Data Entry

Partnerships Operations Coordinator

Mrsool

Dec 2020 - Oct 2021 (10 months)

Managed data entry operations across backend and portal tools, ensuring accuracy and integrity of client and partner data. Created large-scale spreadsheets with zero errors and performed regular data backups.

Data Entry Data Integrity Spreadsheets Data Management Backend Development Portals Data retrieval Data Backup