Lara Stoger
@larastoger
I turn complex business requirements into scalable product operations and enterprise implementations.
SloveniaWhat I'm looking for
I bring structure to messy product initiatives by translating complex business and regulatory needs into configured enterprise software and practical rollout plans. From requirements through go-live and long-term adoption, I connect the right teams and build the “how” that makes products launch, get used, and keep improving.
In Product Operations at a global digital connectivity company, I coordinate operational readiness for new products and major changes across Product, Engineering, UX, QA, Data, Growth, Legal, and customer-facing teams. I plan pilots and UAT, identify risks early, translate technical requirements into testing flows, documentation, ownership, and support processes, and use customer feedback and operational data to shape product discussions.
I’ve also built internal enablement and repeatable workflows for scale—creating knowledge structures for a global operation of 500+ agents. Earlier, I led enterprise implementations (including requirements, backlogs, QA, data migrations, API integrations, and multi-stakeholder releases) and supported customers post-launch with guidance and process optimization.
Experience
Work history, roles, and key accomplishments
Coordinates operational readiness for new Airalo products and major changes across Product, Engineering, UX, QA, Data, Growth, Legal, and customer-facing teams. Translates technical requirements into rollout plans, testing flows, documentation, support processes, and clear ownership.
Improves chatbot journeys and supports QA, localization, customer communications, and onboarding. Partners with Product and Data teams on recurring customer issues and operational improvements.
Handled L1 and L2 technical support for global eSIM users while developing an understanding of customer behavior, connectivity issues, and product friction.
Technical Support Agent
5CA
Jan 2022 - Jan 2023 (1 year)
Supported a global gaming client with complex account recovery, fraud, GDPR, and technical cases.
Supported international communities, handled social moderation, and progressed into a management role.
Implementation Specialist
Intact GmbH
Jan 2017 - Jan 2021 (4 years)
Led enterprise software implementations for international certification bodies from requirements gathering through go-live and long-term adoption. Owned requirements, backlog coordination, documentation, QA, system configuration, customer training, and post-launch support including data migrations and API integrations.
Education
Degrees, certifications, and relevant coursework
Lara hasn't added their education
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Availability
Location
SloveniaAuthorized to work in
Job categories
Skills
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