Nabiha Hossain

Responds empathetically to 50-100 hotline texts weekly, connects 15-25 respondents to local services per week, and coordinates deliveries by assessing eligibility and scheduling with teams.

Led e-commerce and MarTech consulting engagements, including directing a 9-person e-commerce team at Academy Sports + Outdoors to optimize workflows and marketing strategy, delivering a minimum $8M annualized return and a 43 bps lift in conversion within 90 days.

Coordinated Sunrise Cafe operations serving 150+ meals daily, assisted clients with food stamp applications, and managed mailroom workflows for over 6,000 clients.

Improved communications templates and organized 300+ student records, led fundraising and resource management efforts that raised $60,000 in three months.

Participated in weekly packaging and direct distribution of 250-500 hot meals to Houston's unhoused population, delivering meals with compassion and sensitivity.

Designed and implemented the ColdChainPortal™ UI from scratch, automating real-time data management for 50+ clients and improving productivity by 92% across internal and external teams.

Supported community-focused public arts programs to mitigate gentrification, improved record-keeping procedures, and served as docent and hostess for exhibits and community events.

Assisted communications efforts advocating for cycling infrastructure, organized the first Bike to UH Day with 100+ participants, and collected surveys used by the city to design bike lanes serving 300+ cyclists.

Pursuing a Master of Social Work with expected graduation in December 2026, focusing on clinical and community practice.

Completed a Bachelor of Science in Computer Science with a minor in Mathematics, graduating in August 2016.