Open to opportunities

Hazvinei Nomatter Masiya

@hnmasiya

IT Support & Cybersecurity Professional with 12+ years in IT support, networking, infrastructure and security operations.

Zimbabwe

Message

What I'm looking for

Seeking remote and international roles in cybersecurity, SOC analysis, IT support, and infrastructure. I bring 12+ years of IT experience, CompTIA Security+ certification, and hands-on lab experience with Splunk, Wazuh, SIEM monitoring, threat detection, and incident investigation. Open to SOC Analyst, Cybersecurity Analyst, IT Support, and Technical Support roles.

IT Support and Cybersecurity Professional with 12+ years of experience in IT support, infrastructure, networking and troubleshooting. My experience includes Windows support, Active Directory, Microsoft 365, LAN/WAN, endpoint support, and technologies including Dell Versa SD-WAN, Cisco and Aruba. I am also developing practical cybersecurity skills through hands-on personal projects involving Splunk, Wazuh, security-event analysis, detection engineering and digital forensics. I am interested in remote IT support, infrastructure, IT operations and cybersecurity opportunities where I can contribute my experience while continuing to grow technically.

Experience

Work history, roles, and key accomplishments

Current

IT Support Specialist

Current

Zuetech Technology Solutions

Jan 2021 - Present (5 years 9 months)

Provides enterprise IT infrastructure, systems administration, and network support across client environments. Administers Active Directory, user permissions, and RBAC, and supports endpoint protection, patch management, and vulnerability remediation.

Active Directory RBAC SD WAN Dell Versa Microsoft 365 Windows Endpoint Protection Patch Management Vulnerability Remediation Technical Documentation SOPs

Desktop Support Technician

Raising Dawn Investment

Jan 2019 - Dec 2020 (1 year 11 months)

Administered user accounts, permissions, and security groups for 120+ users. Supported access-control administration, Windows endpoint security, and monitored Sophos Endpoint Protection and firewall telemetry.

User Account Administration Permissions Security Groups Windows Endpoint Security Sophos Endpoint Protection Firewall Monitoring Backup Recovery Documentation

Information Technology Support Technician

Compusys Technology

Jan 2016 - Dec 2018 (2 years 11 months)

Delivered desktop, network, and infrastructure support across multiple client environments. Managed user access controls and Windows systems, applied security patches, and supported vulnerability remediation.

Desktop Support Network Support Infrastructure Support User Access Control Windows Systems Security Patching Vulnerability Remediation

Help Desk Support Technician

Shermanit

Mar 2014 - Dec 2015 (1 year 9 months)

Supported 200+ users across multiple business locations within defined SLA requirements. Troubleshot hardware, software, networking, and authentication issues, and supported software deployments and infrastructure updates.