Musaib Bashir
@musaibbashir
Technical support professional at EXL Service who resolved telecom and account-access issues and handled British Gas Return Mail.
IndiaWhat I'm looking for
At EXL Service, I provided technical support and customer service for a telecom process, resolving hardware, software, and connectivity issues for end users. I also handled the British Gas “Return Mail” process by investigating undelivered communications and correcting records.
I managed user accounts in Active Directory and tracked support tickets through resolution, escalating complex issues when needed. I’m focused on customer satisfaction and hope to further develop my leadership capabilities while maintaining a customer-focused approach.
Experience
Work history, roles, and key accomplishments
Process Executive / Technical Support
EXL Service
Nov 2024 - Aug 2026 (1 year 9 months)
Provided technical support and customer service for a large-scale telecom process, resolving hardware, software, and connectivity issues. Handled the British Gas 'Return Mail' process, managed Active Directory accounts, and resolved support tickets within SLA timelines.
Education
Degrees, certifications, and relevant coursework
Sharda University
BCA, Computer Applications
Grade: 7.2 CGPA
Pursued a Bachelor of Computer Applications (BCA) degree, achieving a CGPA of 7.2.
Boys Higher Secondary School, Dangiwacha
12th, General
Grade: 92%
Completed 12th grade with a score of 92%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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