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murtaza hussain

@murtazahussain1

Operations leader driving client growth, analytics, and process optimization to improve revenue, retention, and customer satisfaction.

Pakistan

Message

What I'm looking for

I’m looking for a role where I can own operations end-to-end, partner with growth teams, and use analytics to improve retention, ROI, and customer experience—backed by clear KPIs, process discipline, and room to scale measurable outcomes.

I’m an operations-focused professional who builds measurable systems across client lifecycles, finance workflows, and customer communication. As an Operations & Business Development Manager, I managed end-to-end operations and improved acquisition by 25%, boosted customer satisfaction by 15%, and aligned daily execution to KPIs through SOP development.

I also bring a commercial and analytics edge from strategic account work and e-commerce growth. I improved B2B retention by 20% with data-driven engagement while maintaining QA standards, and scaled TikTok Shop and Shopify stores with end-to-end optimization—delivering 30%+ sales growth and automating repetitive operations with AI to cut manual effort by 40%.

Experience

Work history, roles, and key accomplishments

Digital Product / Operations Lead

E-Commerce Freelance

Jul 2022 - May 2025 (2 years 10 months)

Scaled TikTok Shop and Shopify stores using end-to-end optimization strategies, increasing sales by 30%+. Improved ROI by analyzing conversion rates and CAC, optimizing pricing and margins, and automating repetitive workflows with AI tools to reduce manual effort by 40%.

WordPress Conversion Rate Optimization CAC E commerce analytics Product Listing Optimization

Operations & People Coordinator

BlueDot Inc.

Jan 2020 - Jul 2022 (2 years 6 months)

Streamlined recruitment and hiring workflows to improve operational efficiency. Managed internal budgets and payroll scheduling with high accuracy, and coordinated corporate events within established financial plans.

Recruitment Operations Hiring Workflows Budget Management Event Coordination Operational Efficiency