Umesh Bhandarkar

Aug 2026 – Present
Leading reliability, stability, and operational excellence initiatives across AI-powered solutions, automation platforms, and business-critical applications.
Key Responsibilities
Drive operational reliability and service stability for support applications and AI-driven solutions.
Lead major incident management, service restoration, stakeholder communication, and escalation handl

Amdocs
Technical & Business Operations Specialist
Responsible for driving operational excellence, business process optimization, reporting, automation, and executive visibility across global support operations.
Key Responsibilities
Managed business operations and service management activities.
Built executive dashboards and operational reporting solutions.
Coordinated release readiness and product

2018 – 2022
Focused on operational analysis, process improvements, business reporting, service management, and automation opportunities.
Key Responsibilities
Analyzed business processes and operational performance.
Worked closely with support teams to identify improvement opportunities.
Developed reports, dashboards, and analytical insights.
Coordinated cross-functional activities to improve proce

Provided 24x7 production support for global customers and business-critical systems.
Key Responsibilities
First point of contact for customer and business support requests.
Handled incident triage, troubleshooting, and escalation management.
Monitored production applications and operational services.
Coordinated with L2, L3, and product teams to resolve incidents.
Managed customer communications a

Supported telecom product operations and acted as a key knowledge resource for support teams.
Key Responsibilities
Provided advanced troubleshooting support.
Guided support teams on product functionality and issue resolution.
Performed case reviews and knowledge-sharing activities.
Assisted with process improvements and operational readiness.
Worked closely with customers and product teams.
Key Ac

Delivered customer support services, handled escalations, and maintained customer satisfaction.
Key Responsibilities
Managed customer inquiries and service requests.
Resolved account, billing, and service-related concerns.
Handled escalation mailbox activities.
Maintained performance and quality targets.
Provided basic troubleshooting and support.
Key Achievements
Consistently met and exceeded per