@yashberry
Technical Support Consultant at Altera Digital Health who supported Sunrise, Paragon, and STAR healthcare applications and managed incidents through resolution.
IndiaAt Altera Digital Health, I supported Sunrise, Paragon, and STAR for US-based hospitals and healthcare providers. I investigated application and workflow issues and coordinated resolution through closure.
I managed the ServiceNow incident lifecycle in line with ITIL practices, including SLA tracking and root cause documentation. I also supported e-prescribing and provider-registration workflows, authored knowledge-base articles, and supported new-hire training on common Paragon cases.
Work history, roles, and key accomplishments
Altera Digital Health
Jun 2018 - Sep 2026 (8 years 3 months)
Supported enterprise healthcare applications including Sunrise, Paragon, and STAR for US-based clients, managing the full incident lifecycle in ServiceNow and coordinating resolution with internal teams and vendors.
Nov 2016 - Jun 2018 (1 year 7 months)
Operated as subject matter expert for operational case resolution, applying structured troubleshooting procedures and contributing to knowledge sharing and peer capability development.
Managed customer enquiries and service issues with clear communication in an SLA-driven environment.
Provided customer-facing technical support across broadband, landline, fibre, and router categories, troubleshooting issues and guiding customers to resolution.
Degrees, certifications, and relevant coursework
Post Graduate Programme in Software Development, Full Stack Development
Completed a Post Graduate Programme in Software Development with a focus on full stack development.
Bachelor of Commerce, Commerce
Earned a Bachelor of Commerce degree in June 2014.
Software and tools used professionally
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