Open to opportunities

Muhammad Soban Khan

@muhammadsobankhan

Message

I support international clients from inquiry to delivery, resolving concerns and keeping projects on track.

Azerbaijan

Message

What I'm looking for

I'm seeking an English-language customer care or client support role where I can support international customers, clarify needs, resolve concerns, coordinate delivery, and contribute in EMEA-aligned remote hours.

At SK Architects Studio, I manage end-to-end communication for 80+ international clients across 500+ projects, from initial inquiries and needs discovery through revisions and final handover. I earned Upwork Top Rated status and a 100% Job Success Score by setting clear expectations, tracking commitments, and delivering responsive, customer-focused support.

I work across email, chat, voice, and video with clients in North America, Europe, Australia, and the Middle East. I turn complex requests into clear action plans, resolve scope and deadline concerns calmly, and coordinate remote teams while serving as the primary client contact and quality-control point.

Experience

Work history, roles, and key accomplishments

Current

Independent Client Service & Project Coordinator

Current

SK Architects Studio

Jan 2019 - Present (7 years 8 months)

Managed end-to-end communication for 80+ clients and 500+ projects, from first inquiry through final handover. Maintained a 100% Upwork Job Success Score and Top Rated recognition by providing responsive, customer-focused support.

Customer Service Client Communication Email Support Voice support Active Listening Needs Assessment Client Onboarding Cross Cultural Communication Multitasking Time Management

Architect, Client Coordinator & 3D Visualizer

Arcine Studio

Worked directly with clients and internal teams to clarify requirements, share progress, and process feedback. Prioritized multiple deadline-driven requests and maintained version control across deliverables.

Client Communication Version Control 3D Visualization