Open to opportunities

MUHAMMAD AMIR KHAN

@muhammadamirkhan

Senior business analyst and telecom process consultant turning complex requirements into clear BRDs, user stories, and outcomes.

Canada

Message

What I'm looking for

I’m looking for a telecom/IT organization where I can lead business analysis across SDLC, translate requirements into BRDs and user stories, and drive Agile/Scrum delivery, process redesign, and quality-focused UAT support.

I’m a Senior Business Analyst and telecom process consultant with 10+ years of experience translating complex business and technical needs into clear BRDs, SRS documents, process flows, user stories, acceptance criteria, dashboards, and operational handover packages.

At Rogers Communications, I lead business analysis, technical documentation, and process improvement for telecom, IT, enterprise, and 5G initiatives. I create Method of Procedure documentation for 5G IP backbone upgrades and deployments, develop IWO documentation packages using NRM/HPNA/Documentum/SpatialNet, and support implementation through BRDs/SRS, Agile & Waterfall delivery, QA/UAT coordination, and operational handover.

I also drive measurable outcomes—streamlining testing and execution for telecom web applications, building QlikView dashboard systems, improving change management with root cause analysis, and supporting UAT planning and sign-off. Earlier, at PTCL, I developed and implemented a Quality Management System (QMS), built lifecycle reports, and led audits, corrective/preventive actions, and process redesign to improve cycle time and revenue.

Experience

Work history, roles, and key accomplishments

Current

Senior Business Analyst & Consultant

Current

SM Consulting Services Inc.

Nov 2017 - Present (8 years 7 months)

Led business analysis, telecom/IT documentation, and process improvement for 5G and enterprise network initiatives. Produced method of procedure (MOP) and IWO documentation packages and supported Agile/Waterfall delivery through requirements, UAT coordination, implementation support, and operational handover.

BRD SRS Documentation Business Analysis BRD SRS Documentation User Stories Acceptance Criteria JAD Workshops Agile Scrum 5G IP Backbone Upgrades Cisco Configuration Scripting Stakeholder Management

Business Analyst & Process Engineer

SBE Canada Ltd.

Nov 2013 - Sep 2017 (3 years 10 months)

Streamlined web app and operational testing/execution processes to improve efficiency, and built QlikView dashboards that replaced redundant reporting with centralized executive updates. Improved change management and performance through root cause analysis, reducing recurring infrastructure failures by 25% and cutting issues by 30% via better UAT alignment; also improved sales and timelines with

Process Redesign Root Cause Analysis Change Management Qlikview JAD Sessions UAT coordination Requirements Gathering SQL Data Analysis

Business Analyst / QA Consultant

Pak Telecom Company Ltd.

Feb 2010 - Jan 2012 (1 year 11 months)

Developed and implemented a Quality Management System (QMS) to standardize service request-to-deployment workflows and improve visibility for corporate client operations. Created lifecycle reporting, performed risk/audit activities with CAPA tracking and root cause analysis, and introduced redesigned processes that contributed to 20% revenue improvement.

Quality Management Systems Process Mapping Risk Analysis Audits & CAPA Root Cause Analysis Requirements Documentation Service Lifecycle Tracking Business Process Improvement

Project / QA Manager

BbJ Pipe Industries Pvt Ltd.

Nov 2008 - Jan 2010 (1 year 2 months)

Managed project and quality assurance activities, including overseeing documentation and quality procedures to support delivery and post-production sign-off. Coordinated operational process controls and improvement efforts across project execution.

Quality Assurance Process documentation Project Management Risk Management Root Cause Analysis Process Mapping Operational Readiness

Projects & Operations Manager

Escorts Pakistan Ltd.

Jan 2005 - Oct 2008 (3 years 9 months)

Led projects and operational activities, managing delivery processes and operational execution in support of business requirements. Drove process execution and coordination to maintain delivery timelines and operational control.

Operations Management Project Coordination Process Control Risk Management Quality Assurance Documentation Stakeholder Management Continuous Improvement Change Management Root Cause Analysis

Project / Operations Manager

Metro Hi-Tech Pvt Ltd.

Jan 2003 - Dec 2004 (1 year 11 months)

Managed project and operations execution, coordinating activities required for delivery and operational readiness. Contributed to process and quality improvements through structured operational management.

Operations Management Project Execution Process Improvement Quality Assurance Documentation Risk Assessment Root Cause Analysis Workflow Optimization Operational Management

Senior Manufacturing / Process Eng

Pak Elektron Limited

Feb 1998 - Dec 2002 (4 years 10 months)

Worked as a senior manufacturing/process engineer supporting process execution and improvements. Contributed to operational effectiveness through structured process engineering and documentation practices.