At Earthlink Telecommunications, I lead daily contact centre operations for a 17-agent team and opened Kurdish and Turkmen language desks. I also activated a Kurdish, Turkmen and Arabic IVR so callers can be served in their own language.
At LiqaaISP, I managed and mentored a team of 20+ customer service professionals, improving overall team performance by 30% within 12 months. As Digital Marketing Manager, I ran Meta Ads and Google Ads campaigns that raised audience engagement by 100% and conversion rate by 35%.
At Blue Pay, I oversaw branch operations, compliance and a staff of five, processing nearly $3 million in monthly transaction volume and growing the network to nearly 10 sub-branches. At Zain Iraq, I managed corporate accounts and drove B2B revenue growth of 35%.
As an independent digital marketing specialist, I manage social media presence and paid campaigns for clients across Iraq. I also distribute fiber-optic internet independently, growing a subscriber base to 1,000 customers.
