Hussein Azeez

Co-founded and set long-term vision and business strategy, secured contracts and managed client and investor relationships to grow elevator installation and maintenance operations. Oversaw hiring, training, and the company’s digital presence to support commercial growth.

Developed and managed operational processes, monitored performance, and coached agents to improve efficiency and customer satisfaction. Conducted performance appraisals, developed future leaders, and communicated Operations Excellence principles to associates.

Created and published daily social content, implemented social media strategy to align with business goals, and engaged followers to drive leads. Presented and sold vehicles to prospects, maintaining positive customer relationships to support sales growth.

Provided technical and administrative support, documented inquiries and resolutions, and handled POS issues to ensure timely complaint resolution and customer retention. Performed follow-ups and grew existing accounts through service and sales techniques.

Handled inbound customer calls, researched issues using internal resources, resolved complaints, and processed orders and applications while documenting interactions in the CRM. Escalated priority issues and routed calls to appropriate teams to maintain service levels.

Managed dealership service workflow, scheduled appointments, coordinated parts ordering, and handled invoicing and payment collection to ensure timely vehicle service delivery. Maintained customer relationships and resolved complaints to support repeat business.

Coordinated projects and client communications, managing deadlines, vendors, and budget allocation to deliver services on time and to specification. Implemented data entry and quality checks to improve accuracy of client records and feedback collection.

Completed a B.Sc. in Business Administration and Management at Cihan University in Erbil.