Makmot Edwin

ME

Open to opportunities

Makmot Edwin

@makmotedwin

Tech Sales Specialist using data, SQL, and digital tools to drive measurable sales growth.

What I'm looking for

I’m looking for a role where I can use technology and data to create measurable business value—supporting customers, improving sales performance, and turning insights into action through practical, solutions-driven work and continuous learning.

I’m a tech-savvy professional focused on using tech skills to create positive impact and business value. With over 3 years professional experience in IT Operations, Sales, Data and Business Information Systems, I’m committed to continuous learning and applying innovative techniques.

At Nile Breweries Ltd., I serve as a Tech Sales Specialist by leveraging commercial tech to drive sales and distribution. I manage Core Business Applications such as BEES, Sales force and Kuja, provide technical support to over 70 back-office sites, act as a service desk for commercial tech issues, and run user training for both new users and feature updates.

I also deliver measurable performance through reporting and insights—running daily, weekly, and monthly KPI reports and planning digital rewards and communications to drive customer engagement. Previously as a Distribution Analyst, I built Excel dashboards, used demand-forecast models, reduced stock outs by 40%, and improved recurring reporting by automating workflows with SQL and Excel, including a Kuja version 3 pilot roll-out completed in under 1 month.

Experience

Work history, roles, and key accomplishments

NL

Current

Tech Sales Specialist

Current

Nile Breweries Ltd.

Oct 2021 - Present (4 years 8 months)

Provided technical support for commercial core applications (BEES, Salesforce, Kuja) used by 70+ back-office sites and served as service desk for commercial tech issues. Led Kuja v3 pilot rollout in Uganda within 1 month and achieved 90%+ NPS in 2025 through user testing, updates, trainings, and digital rewards/campaign execution.

Tech Sales Service Desk Support Salesforce BEE Kuja UAT Testing User Training Digital Campaigns (Braze)

NL

Distribution Analyst

Nile Breweries Ltd.

Built and maintained Excel dashboards and demand-forecast models to support daily, weekly, and monthly distribution reviews. Analyzed inventory to recommend replenishment strategies, reducing stock outs by 40%, and automated recurring reporting using SQL and Excel.

Advanced Excel SQL Dashboards Inventory Analysis Data Automation Reporting Supply Chain Optimization

NL

IT Intern

Nile Breweries Ltd.

Provided help-desk support for hardware, software, and network issues, including user account management, installations, updates, and hardware repair/replacement. Supported IT upgrades and documentation to improve internal IT response workflows.

Help Desk Support System Administration Network Troubleshooting Account Management Installation system updates Documentation User Training

NL

Call Center Agent

Nile Breweries Ltd.

Handled inbound customer inquiries, resolved issues using escalation protocols, and recorded interactions in CRM. Met call quality and customer satisfaction KPIs while supporting product/technical questions and driving sales through outbound upselling and cross-selling.

CRM Customer Service Escalation Management Inbound Support Outbound Calling Upselling Cross Selling Call Quality Monitoring Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

MU

Makerere University

Bachelor of Information Systems and Technology, Information Systems and Technology

Earned a Bachelor of Information Systems and Technology from Makerere University.

SI

Simplilearn

Business Analytics with Excel, Business Analytics

2022 -

Completed the Business Analytics with Excel course/certificate with Simplilearn in June 2022.

Tech stack

Software and tools used professionally

SQL

Enhance

Nile

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