Mudassir Ejaz Ashrafi
@mudassirejazashrafi
I improve e-commerce operations, vendor performance, fulfillment workflows, and digital advertising outcomes.
PakistanWhat I'm looking for
I've improved e-commerce operations at Sanaulla Store by reducing order cancellations from 16% to 4%, coordinating with 250+ vendors, and integrating three courier companies into Shopify.
At Daraz, part of Alibaba Group, I resolved high-volume commercial claims, supported faster case closures across operations and commercial teams, and guided key account managers through claims processes. I also trained and onboarded batches of 10+ team members.
My work spans end-to-end fulfillment, courier coordination, returned-order reporting, customer support, and vendor communication. At Bays International, I prepared detailed order reports, verified shipper-advice orders, and followed up with couriers to resolve pending and returned orders.
Alongside operations, I manage Facebook and Instagram advertising as a freelance Social Media Marketing Specialist and have developed responsive websites using HTML, CSS, Bootstrap, and JavaScript. I'm currently pursuing a BBA and bring integrity, precision, and accountability to building stronger vendor relationships and smoother operations.
Experience
Work history, roles, and key accomplishments
Social Media Marketing Specialist
Honey Services
Sep 2024 - Present (1 year 11 months)
Managing social media ads and Facebook/Instagram marketing as a freelancer.
Social Media Marketing Specialist
Sep 2024 - Present (1 year 11 months)
Managing social Media ads / Facebook insta Marketing as a freelancer
Prepared and shared the working of returned orders that were reshipped with the courier. Conducted random verification calls on Shipper Advice orders. Followed up with the courier regarding reshipped orders and share the same detail via email Prepared and shared the detailed working of returned orders received without shipper advice from the courier. Reviewed order queries received from CS Team, s
Reduced order cancellation rate from 16% to 4% by optimizing fulfillment workflows and strengthening courier partnerships. Coordinated with 250+ vendors to streamline operations, enhancing communication and vendor performance. Led integration of three courier companies into Shopify, improving delivery tracking and operational efficiency. Managed operations and fulfillment processes end-to-end, ens
• Reduced order cancellation rate from 16% to 4% by optimizing fulfillment workflows and strengthening courier partnerships.
• Coordinated with 250+ vendors to streamline operations, enhancing communication and vendor performance.
• Led integration of three courier companies into Shopify, improving delivery tracking and operational efficiency.
• Managed operations and fulfillment processes end-to
• Resolved high-volume commercial claims with accuracy, ensuring smooth operations and timely customer resolutions.
• Trained and onboarded batches of 10+ new team members, strengthening team capability and knowledge transfer.
• Guided key account managers on claims processes, improving their efficiency in handling vendor and customer cases.
• Supported cross-functional collaboration between opera
Resolved high-volume commercial claims with accuracy, ensuring smooth operations and timely customer resolutions. Trained and onboarded batches of 10+ new team members, strengthening team capability and knowledge transfer. Guided key account managers on claims processes, improving their efficiency in handling vendor and customer cases. Supported cross-functional collaboration between operations an
Worked as Frontend Web Developer at Crystallite Pakistan - (PVT) Limited.
Developed responsive websites using HTML, CSS, Bootstrap, and JavaScript, improving user experience across devices. Implemented front-end features and layouts, ensuring cross-browser compatibility and modern design standards.
Worked as Production Coordinator at Liberty Mills Limited.
Worked as Care Champ At CXP Daraz.Pk at Daraz.
Education
Degrees, certifications, and relevant coursework
Jinnah Polytechnic Institute
Degree of Access to University Studies, Electrical and Electronics Engineering
Fatima
High School Diploma, PHYSICAL SCIENCES
Virtual University of Pakistan
Bachelor of Business Administration, Business Administration
2023 -
Pursuing a Bachelor of Business Administration degree.
Virtual University of Pakistan
Bachelor of Business Administration - BBA, Bachelor of Business Administration
2023 - 2023
continue
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
Skills
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