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Makhtoom Azhar

@makhtoomazhar

E-commerce and digital marketing professional at Al Mannan Developers, coordinating customer inquiries and campaign reporting.

Pakistan

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What I'm looking for

I'm open to growth-oriented opportunities.

At Al Mannan Developers, I supervise customer inquiries across WhatsApp, social media, and phone, and monitor lead pipelines and customer feedback. I also prepare performance reports on digital campaigns and customer interactions for management.

At Alif Clothing Brand, I managed Shopify and marketplace operations, including product listings, pricing, promotions, order fulfillment, and stock coordination. I also supported customer service across chat, email, and social media, and prepared sales, order-flow, and website-traffic reports.

My experience also includes coordinating digital campaigns at GEMS Communicare, managing social content for Wanderers Consultants, and assisting with on-page SEO at PNY Trainings. I use AI-assisted tools for content planning and customer responses, alongside tools such as Shopify, Meta Ads Manager, and Google Analytics.

Experience

Work history, roles, and key accomplishments

Current

Digital Marketing & Customer Support Executive

Current

Al Mannan Developers

Supervise multi-channel customer inquiries to maintain quick response times and high conversion standards. Monitor lead pipelines, track customer feedback, and coordinate with internal teams to optimize user journey and lead resolution.

Customer Support Lead Management performance reporting Digital Campaigns WhatsApp Social Media

Marketing Coordinator

GEMS Communicare

Jan 2025 - Dec 2026 (1 year 11 months)

Coordinate digital marketing campaigns and content execution. Support brand promotions, online engagement, campaign monitoring, and internal coordination using AI-assisted tools.

Digital Marketing Content Execution Campaign Monitoring AI Tools Brand Promotion

Social Media Manager & E-Commerce Coordinator

Fluffsy.pk

Mar 2026 - Sep 2026 (6 months)

Direct day-to-day storefront operations including product uploads, visual content updates, and inventory tracking. Oversee Meta ad campaigns and customer chat operations to enhance brand engagement and maintain high review ratings.

Social Media Management Ecommerce Meta Ads Customer Engagement AI Tools Workflow Automation

Computer Teacher

Teaching Experience

Jun 2023 - Feb 2026 (2 years 8 months)

Delivered structured computer education to children with special needs using adaptive and inclusive teaching methods. Developed basic IT skills and supported individualized learning needs.

Teaching Special Needs Education IT Skills Adaptive Learning

E-Commerce & Customer Operations Manager

Alif Clothing Brand

Jan 2023 - Dec 2024 (1 year 11 months)

Managed end-to-end Shopify store and marketplace operations, ensuring accurate product listings, pricing, promotions, and optimized customer journeys. Supervised order fulfillment and stock levels, led customer support, and prepared sales performance reports.

Shopify E Commerce Operations Inventory Management Customer Support team training Sales Reporting Marketing Collaboration

Social Media Marketer & Chat Support

Alif Clothing Brand

Jan 2023 - Dec 2024 (1 year 11 months)

Managed daily social media posts and audience engagement. Provided real-time chat support, resolved customer queries, and assisted with orders and promotions using AI tools to improve response time.

Social Media Management Live Chat Customer Service AI Tools Order Management

Social Media Marketer

Wanderers Consultants

Jan 2023 - Dec 2024 (1 year 11 months)

Created and managed social media content for travel packages. Responded to inquiries, generated qualified leads, and improved online visibility through consistent posting and engagement.

Social Media Marketing Content Creation Lead Generation Engagement