mudasser hassan

Increased client retention by 25% through improved customer service protocols and strategic communication plans. Coordinated logistics for 5 major product launches across MENA, Europe, Asia, and North America.

Reduced order processing time with streamlined packing and shipping processes, boosting delivery times by 25%. Enhanced operational efficiency by 30% through Microsoft Dynamics for KPI tracking and root cause analysis.

Increased compliance accuracy by 15% by performing quality checks on account transactions against regulations. Handled an average of 150 technical service cases per month.

Led a team of over 50 operations staff and coordinated with the Ministry of Expatriates for seamless project execution across three countries. Developed and implemented operational strategies that reduced costs and increased customer satisfaction.

Supported recruitment of 50 new hires by coordinating job postings, screening, interviews, and reference checks. Conducted new hire orientations to ensure employees understand company policies and procedures.

Managed a team of 10 associates, developing and implementing strategies to increase productivity and efficiency. Resolved conflicts between employees using effective communication techniques and problem-solving methods.

Pursuing a degree in Supply Chain Management at CDI in Montreal, ongoing as of 2026.

Completed a certification in Project Procurement from the Project Management Institute in Amsterdam in March 2024.

Completed an MBA at Globsyn Business School in Kolkata in 2014.

Earned a Bachelor of Commerce from Calcutta University in Kolkata from 2009 to 2011.