Mridul Sharma
@mridulsharma3
I support Dynamics 365 Customer Service cases through troubleshooting, configuration, and customer communication.
IndiaWhat I'm looking for
At V-Thrive Solutions, I support the Infosys CSS project by investigating and resolving customer issues across Dynamics 365 Customer Service and Microsoft Power Platform applications.
I manage incidents through resolution, support CRM configuration, case management, knowledge management, and SLAs, and translate technical findings into clear guidance for customers and internal teams.
Experience
Work history, roles, and key accomplishments
Dynamics 365 / Power Platform Support
V-Thrive Solutions Pvt. Ltd.
Apr 2025 - Present (1 year 5 months)
Provide technical support and issue resolution for Dynamics 365 Customer Service and related Microsoft business applications. Manage customer incidents, collaborate with engineering teams, and create technical documentation.
Education
Degrees, certifications, and relevant coursework
Bharati Vidyapeeth's Institute of Computer Applications and Management (BVICAM)
Bachelor of Arts, Journalism and Mass Communication
Grade: 80%
Activities and societies: Secretary of the sports society and coordinated campus events.
Bachelor of Arts in Journalism and Mass Communication (BA JMC) with 80% marks.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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