Mr Bello

As Trainer/Director, I developed collectors through strategic uptraining programs focused on achieving and exceeding monthly goals. I created and analyzed performance reports to drive data-based decisions, improve operational efficiency, and maximize recovery rates.

As a Supervisor and Trainer, I successfully led teams to meet key performance metrics, including adherence, QA, and collections targets. I was promoted to lead trainer across three offices, including locations in Washington and Arizona, delivering outstanding results while managing both training programs and a team of agents.

As Supervisor, I successfully led and managed teams of agents to consistently meet adherence, QA, performance, collections, and customer service goals. I achieved success by leading by example and building strong relationships with each agent to help them grow professionally, fostering individual development and creating a positive team environment.

As a Collector II and team lead, my role involved supporting the supervisor with tasks and assisting agents with their questions. I fostered a competitive atmosphere within the team by generating performance-based rankings and implementing incentives for top performers, significantly contributing to the company's overall success.

As a Retention Specialist, my primary goal was to effectively persuade consumers to continue using a product or service by reselling its benefits. This role required active listening, empathy, and expertly managing objections to create strong, lasting customer relationships.

Developed skills in clear communication, product knowledge, patience, positive attitude, and language to effectively resolve customer problems. Focused on enhancing customer interaction and problem-solving abilities.

Achieved the Internet and Computing Core (IC3) Digital Literacy Certification, a global benchmark for basic computer literacy. Gained proficiency in operating systems, hardware, software, and network fundamentals.