Open to opportunities

Mourad Khelifa

@mouradkhelifa

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Customer service and data entry professional delivering accurate records and responsive support.

Algeria

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What I'm looking for

I’m looking for a remote or fast-paced role where I can handle accurate records, customer follow-up, and confidential documentation with minimal supervision—using spreadsheets/CRM tracking to keep communication clear and deadlines on track.

I’m a customer-focused, detail-oriented professional with experience in customer service, sales support, administrative follow-up, documentation, data organization, and quality control. I’ve advised customers on IT products and software, prepared quotations, managed client follow-ups, and maintained accurate customer and product information for service and reporting.

I also bring strong administrative operations experience from managing daily store coordination, inventory data, supplier coordination, and service files, while ensuring a professional customer experience. In addition, I’ve verified data accuracy and produced quality control reports through audits, inspections, and documentation checks—supported by spreadsheet management, CRM-style tracking, and a 40+ WPM typing speed with high accuracy.

Experience

Work history, roles, and key accomplishments

Commercial Consultant

Digitec Computer

Aug 2024 - Nov 2025 (1 year 3 months)

Advised customers on IT products and software, answered inquiries, and recommended tailored solutions. Prepared quotations, managed client follow-ups, and maintained accurate customer/product records to support service reporting and customer satisfaction.

Customer Service Documentation Management Microsoft Excel Google Sheets Sales Support

Store Manager

El Assli Hi-Tech

Feb 2022 - May 2024 (2 years 3 months)

Managed daily store operations, coordinating staff, scheduling, and administrative follow-up while delivering consistent customer service. Maintained inventory data and operational records, resolved customer concerns, and supported stock control and performance tracking.

Store Operations Management Scheduling Inventory Supplier Coordination Stock Control Documentation Management Data Reporting

Quality Engineer

Sonatrach

Mar 2021 - Nov 2021 (8 months)

Verified data accuracy and prepared quality control reports for management review. Conducted inspections and audits, identified non-conformities, and supported corrective actions to improve documentation, compliance, and operational quality.

Quality Control Data Verification Inspections Compliance Documentation Quality Reporting Data Analysis Spreadsheet Management

Education

Degrees, certifications, and relevant coursework

University of Sciences and Technology Houari Boumediene

Master's Degree, Macromolecular Chemistry

2021 - 2023

Completed a Master's Degree in Macromolecular Chemistry at the University of Sciences and Technology Houari Boumediene in Algiers.

University of Sciences and Technology Houari Boumediene

License Degree (Bachelor's equivalent), Fundamental Chemistry

2017 - 2021

Completed a License Degree (Bachelor's equivalent) in Fundamental Chemistry at the University of Sciences and Technology Houari Boumediene in Algiers.