At Ithaca Technologies (EB1A Experts), I managed more than 20 client cases at a time, gathering requirements and documenting them in BRDs. Iterative review and validation with project managers and documentation teams helped reduce average case turnaround from 10 days to 6 days.
I also led an internal process-improvement initiative using Jira-based Agile practices, turning workflow gaps into user stories and validated requirements. In an internal CRM and lead-generation initiative, I coordinated requirements through implementation and helped achieve a 2X improvement in process speed.
At Amazon, I audited AI/ML data operations for accuracy and SOP compliance, analyzed recurring defects, and worked with stakeholders on corrective and preventive actions. My experience also includes customer support, escalation handling, and AI-assisted workflow automation.
