Motlalepule Mabusela

I am a client-focused service and operations professional with over five years' experience in financial services, adept at capturing and processing investment instructions, managing workflow systems, and ensuring compliance with FICA and business rules. I build strong client relationships, resolve queries efficiently via inbound and outbound channels, and support continuous improvement initiatives to enhance service delivery.

I have proven experience working under pressure while maintaining accuracy and service excellence, including roles as an Investment Client Specialist and Service Specialist handling withdrawals, directive applications, client detail changes, and cash transactions. I proactively communicate to minimize complaints, liaise with intermediaries and consultants, and contribute to risk-aware reporting and operational improvements.