Open to opportunities

Montel Thomas

@montelthomas

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Mission-driven Business Analyst with expertise in IT operations.

United States

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What I'm looking for

I am looking for a role that fosters collaboration, innovation, and continuous learning.

I am a mission-driven Business Analyst with over 6 years of experience in IT operations, internal audits, and data-driven process improvement. My expertise lies in analyzing systems, documenting business requirements, and facilitating Agile ceremonies to deliver technology solutions that align with organizational goals. I have a proven ability to lead cross-functional teams, drive continuous improvement, and translate business needs into actionable insights.

In my recent role as an IT Business Operations Analyst III at FDM Group, I led SOX 404 testing for IT General Controls and built Power BI dashboards to monitor IT ticket resolution trends, which helped reduce incident recurrence by 25%. I am skilled in stakeholder engagement and have collaborated with product managers, developers, and audit teams to ensure project outcomes align with business goals. My commitment to excellence is reflected in my ability to implement process improvements that enhance operational efficiency and compliance.

Experience

Work history, roles, and key accomplishments

Current

Service Specialist

Current

IST Management Services

Dec 2022 - Present (2 years 7 months)

Analyzed service workflows and documented business processes to identify operational gaps and improvement opportunities. Developed and implemented process improvements that reduced delivery lag by 1 hour and improving audit record accessibility by 30%.

Business Process Process Improvement Audit Record Accessibility Compliance Evidence Collection

IT Business Operations Analyst III

FDM Group

Dec 2021 - Oct 2022 (10 months)

Led SOX 404 testing for IT General Controls, analyzing and properly documenting access and changing control processes. Built Power BI dashboards to monitor IT ticket resolution trends, identify root causes, and reduce incident recurrence by 25%.

IT General Controls Power BI Agile Methodologies

Security Officer

Allied Universal

Nov 2019 - Mar 2022 (2 years 4 months)

Collaborated with operations teams to develop and implement corrective action plans that aligned with SOPs and ISO standards. Conducted root cause analyses for quality issues and contributed to continuous improvement strategies.

SOPs ISO Root Cause Analysis Continuous Improvement

Education

Degrees, certifications, and relevant coursework

Claflin University

Bachelor of Science, Business Administration and Management

Studied Business Administration and Management. Gained foundational knowledge in business operations, management principles, and administrative practices.