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MONIQUE OWEN

@moniqueowen

Debtors/Accounts Receivable Administrator at ONCOLAB, resolving aged medical accounts and improving collection turnaround time.

South Africa

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What I'm looking for

I’m seeking to further my career in medical debtors or reception, building on my experience in accounts receivable, medical claims, and patient administration.

At ONCOLAB, I manage debtor accounts in a medical laboratory environment, follow up on outstanding medical aid and patient accounts, and submit and resubmit claims to medical schemes.

I handle claim rejections, short payments, and queries, while reconciling accounts and allocating payments accurately. I also generate age analysis and debtor reports and follow POPIA requirements when handling patient information.

At ONCOLAB, I improved collection turnaround time and successfully resolved high-value aged accounts. I also assisted in streamlining claim submissions and maintained the debtor book within target range.

Earlier, I worked in reception, administration, and finance roles at ABJ ONCOLOGY, PRYCA PROPERTIES, MMS TECHNOLOGY PTY (LTD), and hospitality businesses. My experience includes invoices, payment allocation, debt follow-up, and patient and guest bookings.

Experience

Work history, roles, and key accomplishments

Current

Debtors/Accounts Receivable Administrator

Current

Oncolab

Sep 2020 - Present (6 years 2 months)

Managing and maintaining debtor accounts within a medical laboratory environment, following up on outstanding accounts, and ensuring compliance with medical aid rules and billing regulations.

Elixir

SkyLims

ELab

ProfDoc

Debtors Management

Accounts Receivable Medical Billing

POPIA Compliance

Age Analysis

Reconciliations

Receptionist and Administrative Clerk

ABJ Oncology

Sep 2019 - Sep 2020 (1 year)

Handled enquiries, made appointments, greeted patients, and utilized booking systems. Assisted the lab with capturing covid testing on the system during the pandemic.

ProfDoc

ELab

booking systems Patient Care Administrative Support

Financial Assistant

Pryca Properties

Jan 2019 - Jun 2019 (5 months)

Sent invoices and statements to tenants and investors, allocated bank statement transactions, and followed up on outstanding rent and levies.

PropWorx

Pastel Invoicing Accounts Receivable Debt Collection

Reporting

Senior Admin Assistant / Debtors

MMS Technology Pty (Ltd)

Mar 2015 - Dec 2018 (3 years 9 months)

Managed quotations, invoices, credit notes, and orders using Pastel. Handled debtors, prepared invoices and statements, and managed mobile contracts and insurance.

Pastel SAP NetWeaver

Debtors Management

Invoicing Quotations Supplier Management Insurance

Mobile Contracts

Administrative Assistant

MMS Technology Pty (Ltd)

Apr 2010 - Mar 2015 (4 years 11 months)

Operated switchboard, prepared and sent invoices and statements, performed debt collection, and managed petty cash and telephone system.

Switchboards Debt Collection Invoicing Petty Cash Excel

MAN3000 Telephone Management System

Administrative Support

Receptionist

Irene Country Lodge

Jun 2008 - Apr 2010 (1 year 10 months)

Checked in and out guests, handled payments, dealt with conference accounts, and provided guest information and assistance.

Reception Cashiering Switchboards Reservations Guest Service

Conference Accounting

Receptionist

The Goodwood Park Hotel

Jan 2007 - Feb 2008 (1 year 1 month)

Checked in and out guests, handled payments, balanced food and beverage takings, and provided high-quality guest service.

Reception Cashiering Switchboards Reservations Guest Service

Conference Accounting

Receptionist

The Ship Hotel

Apr 2005 - Dec 2006 (1 year 8 months)

Checked in and out guests, handled payments, dealt with conference and restaurant accounts, and performed debt collection.

Reception Cashiering Switchboards Reservations Guest Service Debt Collection

Administration Clerk / Receptionist

JM Venter Property Services CC

Dec 2004 - Apr 2005 (4 months)

Operated switchboard, greeted clients, received payments, issued receipts, and performed general clerical work.

Switchboards Reception Invoicing Banking Filing Clerical Work

Food & Beverage Assistant

Irene Market

Jul 2004 - Nov 2004 (4 months)

Dealt with payments and prepared limited food and service.

Payments Food Service

Sales Assistant

Donna-Claire

Jul 2003 - Nov 2003 (4 months)

Worked as cashier, balanced end of shift, and assisted customers.

Cashiering Customer Service

Education

Degrees, certifications, and relevant coursework

Centurion High School

High School Diploma, General

2000 - 2004

Completed high school education with subjects including Afrikaans, English, Accounting, Business Economics, Mathematics, and Computer Typing.

EDI

EDI Level 2 NVQ in Reception, Reception

Completed Level 2 NVQ in Reception, covering data maintenance, safe working environment, payments, bookings, customer arrivals, accounts, departures, and customer care skills.