Monica Lovoi

At Quartzy, I develop and execute marketing strategies for a lab management platform used by scientists and research organizations. I create website, blog, social, and email content that translates complex product features into clear, compelling messaging.

I manage Quartzy’s online presence through content updates and advertising campaigns, using performance metrics to drive traffic and conversions. I also produce sales and marketing collateral, including case studies and product demos, and partner with sales and customer success on customer stories and testimonials.

Before moving into marketing, I led Quartzy’s Product and Marketplace customer support teams and developed the Quartzy Support Philosophy. I worked closely with Product, Sales, and Marketing, trained newly onboarded user-facing staff, and brought customer feedback into product decisions.

I started Quartzy’s product support function, built foundational processes and workflows, and managed support for a platform with 250,000 users. My background at Edmodo in customer support and engagement continues to shape how I listen to customers and turn their needs into useful product stories and resources.