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Mokgadi Matli

@mokgadimatli

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UX Designer and Electronic Technician with strong customer relations skills.

South Africa

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What I'm looking for

I am looking for a role that values innovation and collaboration, where I can leverage my technical skills and customer relations experience to create impactful user experiences.

I am a dedicated UX Designer and Electronic Technician with a strong background in customer relations and management. My journey began with a National Diploma in Electronic Engineering, followed by a BEng in Electronic Engineering. I have honed my skills in various roles, including as a Web Developer and Technical Support Specialist at Paymentology, where I processed transactions across 49+ countries and ensured compliance with ISO8583 standards.

My passion for technology extends to UX Design, where I am currently enhancing my skills through ongoing education. I have a solid foundation in HTML, CSS, and JavaScript, and I am committed to creating user-friendly digital experiences. My experience in customer management and relations has equipped me with excellent communication skills, allowing me to effectively address customer needs and foster positive relationships.

Experience

Work history, roles, and key accomplishments

Technical Support Specialist

Paymentology

Dec 2020 - Present (4 years 8 months)

Provided technical support for a fintech company, processing Mastercard & Visa transactions across 49+ countries. Implemented APIs, troubleshot logs, and set up point-of-sale systems for merchants.

Zendesk Slack Data Analysis Customer Relations Management Card Issuing Payment Processing

Repair Technician & Assistant Manager

WeFix

Aug 2016 - Present (9 years)

Performed out-of-warranty repairs and fault diagnostics for Apple, Samsung, Huawei, LG, and DJI drone devices. Managed customer relations, conducted research on new repair methods, and handled inventory control.

Customer Relations Management Inventory Control Research & Development Technical Support Troubleshooting Quality Assurance

Electronic Repair Technician

MTN (Outsourced)

Sep 2013 - Present (11 years 11 months)

Serviced customer handsets in accordance with manufacturer standards, ensuring high repair quality and minimum bounce rate. Focused on maintaining customer satisfaction through efficient and reliable repairs.

Handset Repair Quality Control Customer Service Troubleshooting Technical Documentation Repair Management

Student Writer

Sparrows Consultancy

Jan 2007 - Present (18 years 7 months)

Contributed to community development initiatives as a student writer, focusing on literature curation and social development projects. Applied practical thinking and collaboration skills to support community-based programs.

Content Creation Literature Curation Community Engagement Writing Research Collaboration Communication Data Curation

Engineering Student

Powertech IST

Dec 2004 - Present (20 years 8 months)

Gained foundational engineering experience as a student, contributing to various projects and learning practical applications of electronic engineering principles. Developed a strong understanding of technical processes and problem-solving.

Electrical Engineering Technical Documentation Problem Solving Research Data Analysis Technical Support Engineering Principles Technical Skills

Education

Degrees, certifications, and relevant coursework

Coursesa

Certificate, UX (User Experience) Design

Currently pursuing a certification in UX (User Experience) Design, focusing on principles and practices for creating user-centered digital products. This ongoing course enhances skills in user research, wireframing, and prototyping.

University of Johannesburg

National Diploma, Electronic Engineering

Completed a National Diploma in Electronic Engineering, gaining foundational knowledge and practical skills in the field. The curriculum covered essential electronic principles and applications.

University of Pretoria

BEng, Electronic Engineering

Earned a Bachelor of Engineering in Electronic Engineering, focusing on advanced concepts and design principles. This program provided a comprehensive understanding of electronic systems.

SheCodes

Certificate, Web Development, AI

Undertaking a comprehensive course in HTML, CSS & JavaScript, Web Development, and AI. This program is designed to build strong front-end development skills and introduce artificial intelligence concepts.

Alison

Certificate, Python & JavaScript

Completed an introductory course in Python & JavaScript, gaining fundamental programming skills. This course provided a solid base in two widely used programming languages.

Alison

Certificate, Microsoft Excel

Completed a course in Microsoft Excel, enhancing proficiency in data management and analysis. This training focused on practical applications of Excel for various professional tasks.

Udemy

Certificate, Digital Marketing

Completed a course in Digital Marketing, acquiring knowledge in various digital marketing strategies and tools. This program covered topics such as SEO, social media marketing, and content creation.