Open to opportunities

Busi Pieterson

@busipieterson

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Multidisciplinary eCommerce Web Developer specializing in Shopify solutions.

South Africa

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What I'm looking for

I am looking for a role that values innovation, collaboration, and continuous learning, where I can contribute to impactful projects and grow my skills.

As a dedicated eCommerce Web Developer with over 5 years of experience, I specialize in building and supporting SaaS and online retail platforms. My expertise lies in Shopify theme development, Liquid templating, and custom storefront customization. I am passionate about creating seamless customer experiences and solving technical issues, which drives my commitment to excellence in every project.

Throughout my career, I have honed my skills in front-end development using HTML, CSS, JavaScript, and React. I have hands-on experience optimizing Shopify store performance, integrating third-party apps via REST APIs, and troubleshooting user flows. My role as a Tech Customer Support Specialist at Darey.io allowed me to deliver comprehensive technical support while collaborating with DevOps teams to enhance system performance and user satisfaction.

In addition to my technical skills, I contribute to open knowledge through technical writing and GitHub projects. I believe in the power of collaboration and continuous learning, which is why I actively participate in training sessions and knowledge-sharing initiatives within my teams.

Experience

Work history, roles, and key accomplishments

Tech Customer Support Specialist

Darey.io

Sep 2023 - Feb 2025 (1 year 5 months)

Delivered comprehensive technical support for cloud-based applications, resolving issues related to infrastructure, software, and network environments. Assisted in managing CI/CD pipelines and collaborated with DevOps teams to implement system enhancements.

Cloud Applications CI CD Pipelines DevOps System Enhancements Technical Support

Customer Support Specialist

GovAssist LLC

Aug 2021 - Jun 2023 (1 year 10 months)

Managed a high volume of customer inquiries across multiple channels, ensuring timely and accurate responses. Diagnosed and resolved technical issues, escalating complex cases to appropriate departments when necessary.

CRM Systems Customer Feedback

Web Developer Intern

Umuzi Academy

Mar 2020 - Jun 2021 (1 year 3 months)

Developed responsive front-end web applications using HTML, CSS, JavaScript, and ReactJS. Implemented automation scripts to streamline system administration tasks, improving operational efficiency.

HTML CSS JavaScript ReactJS Git

Client & Sales Support Roles

ABSA Instant Life and Oakhurst Insurance

Feb 2014 - Jan 2019 (4 years 11 months)

Delivered customer and policy support, focusing on client satisfaction. Handled quotes, processed transactions, resolved account queries, and educated clients on product offerings.

Customer Support Customer Satisfaction CRM Systems Communication

Education

Degrees, certifications, and relevant coursework

MICT SETA

National Certificate, IT Systems Development

Grade: NQF Level 5

Completed a National Certificate in IT Systems Development, focusing on foundational IT skills. Gained expertise in system development and related IT processes.