At Odysseus LLP, I set up a call and interaction quality auditing framework for the sales team, with evaluation criteria used across the operations wing. I also built Excel-based MIS trackers to give leadership visibility into team performance and operational KPIs.
I ran root cause analysis on recurring service and sales issues and worked with team leads to address process gaps. I designed calibration and coaching sessions for newly onboarded sales representatives.
Alongside my Odysseus role, I completed a data analytics internship at Flip Robo, using Python and Excel for data cleaning, processing, and exploratory analysis. I also built a Power BI employee performance and attrition dashboard using DAX and data modeling.
At Birchtree People LLP, I managed client relationships across a portfolio of accounts and maintained CRM records. I worked with delivery teams on client onboarding and proposal turnaround, and built recurring management status reports from operational data.
