At Accenture, I manage support tickets, monitor production alerts, and resolve routine application incidents. I also escalate high-priority defects and track their progress with technical teams.
I assist users with application installation, configuration, upgrades, and troubleshooting. I create knowledge base articles to document solutions and support efficient issue management.
As a Technical Support Engineer at Innovative Digitech Services, I resolved software login and configuration issues and guided users through payroll system access problems. I also applied software updates, patches, and installations.
My support work has included troubleshooting Windows, hardware, software, and network issues, as well as account and access management. I’ve also performed MDM device tasks and supported endpoint security management.
