Mohit Jain

I'm a Product Manager who's spent the last six years building digital and AI-led products across Aviation, E-commerce, and Digital Lending.

At Air India, I have been associated with both Enterprise and Consumer Channels.

Enterprise Product - The first is our Generative AI assistant - used by 25,000+ employees, including pilots and cabin crew. It runs on GPT-4o, RAG, and AI agent frameworks, and handles single-prompt actions, enterprise search, and voice/multimodal workflows. Since launch, it's cut query resolution time by 80%, saves 500+ hours a month, and has reduced HR queries by 21% - eliminating over 10,000 queries monthly. Next, leading development of flagship cabin crew app with AI capabilities, service recovery options, automated voyage report, digital voucher disbursals and integrations with CDP platform.

Consumer Product - I manage digital experience for Air India Express - web and app, ~3 million MAU. I own the product strategy and roadmap for booking and post-booking journeys, with most of my time going into funnel optimization, ancillary attach rate, and direct channel revenue.

I also led the digital integration across the Air India–Vistara–Air India Express merger.

Before this, I scaled Cars24 Australia's B2C funnel - product experiments, A/B tests, and SEO work that improved visitor-to-impression rates by 50% and checkout conversions by 20%. Earlier, at Tata, I built digital loan journeys that cut processing time by 40%.

Core expertise: AI Product Strategy, Generative AI, Growth & Conversion Optimization, A/B Testing, SEO, Agile Delivery, Stakeholder Management