At HSBC, I lead global teams conducting financial statement analysis and generating Credit Risk Ratings (CRR) for corporate and large corporate customers. I manage relationships across the UK, US, APAC, and MENA, supporting periodic reviews for existing customers and new business.
At HSBC, I’ve also spearheaded automation and AI integration initiatives to improve operational efficiency, turnaround times, and productivity. I oversee performance management against service-level agreements and quality standards, and have contributed to customer-experience projects and operational risk controls.
At Jana Small Finance Bank, I managed operational controls and governance across 450 branches as Operations Controller, while heading Operations Training and delivering process and operating-manual revisions for more than 500 staff. Earlier, as VP & Zonal Service Delivery lead, I managed operations across 60 branches and led a team of 240–250 employees.
I’ve also worked across branch banking, regional operations, and service delivery, including as Regional Operations Manager at Jana Small Finance Bank and Branch Manager at ICICI Bank. I’m CPID (ADDIE) certified and have designed and facilitated instructor-led training using adult-learning principles, experiential learning, and practical case-based instruction.
