Open to opportunities

Mohammed Al Haj

@mohammedalhaj

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Experienced sales and customer service professional with 25 years of expertise.

Jordan

Message

What I'm looking for

I am looking for a role that challenges me and allows for professional growth.

I am a dedicated and self-motivated professional with over 25 years of experience in sales, customer service, and management roles. My career has been marked by a commitment to excellence and a passion for delivering exceptional customer experiences. I have honed my skills in various capacities, from managing retail operations to supervising sales teams, always striving to meet and exceed customer expectations.

Throughout my career, I have successfully led teams, developed effective marketing strategies, and maintained strong financial records. My ability to empathize with customers and prioritize their needs has been a cornerstone of my success. I am proficient in both English and Arabic, which allows me to communicate effectively with a diverse clientele. I am now seeking a challenging position where I can leverage my extensive experience to contribute to a company's success while further developing my technical and interpersonal skills.

Experience

Work history, roles, and key accomplishments

Current

Customer Service and Logistics Specialist

Current

Soteria Transportation Group

Dec 2023 - Present (1 year 6 months)

Responsible for preparing and updating field units and route schedules, answering customer calls, and organizing deployment strategies. Utilized computer-aided dispatch systems to monitor and maintain communication and ensure the availability of units for dispatch.

Customer Service Computer Aided Dispatch Routing Problem Solving Time Management

Customer Service Associate

Amazon Web Services

Jul 2020 - Dec 2023 (3 years 5 months)

Provided excellent customer service in a fast-paced environment, empathizing with customer needs and prioritizing issues. Demonstrated effective problem-solving skills and maintained reliable attendance.

Customer Service Problem Solving Time Management Microsoft Word Internet Explorer

Brand Manager

JAMIL ABDUL AL FATTAH ASAADSONS Co.

Nov 2014 - Jul 2020 (5 years 8 months)

Directed daily operations of the brand across superstores and pharmacies, managed staff, and evaluated market demands to maintain sales volume against competitors. Maintained financial records and improved customer service.

Brand Management Staff Training Financial Reporting Customer Service Sales Strategy Operations Management

Sales Representatives Supervisor

JAMIL ABDUL AL FATTAH ASAADSONS Co.

Nov 2012 - Nov 2014 (2 years)

Supervised sales representatives, coordinated team efforts, and managed sales volumes and merchandising. Handled financial records and reported monthly targets to the head office.

Sales Management Team Coordination Financial Reporting Merchandise

Retail Store Manager

Wahat Aljanoob Food Center

Oct 2002 - Nov 2012 (10 years 1 month)

Managed daily operations of the retail store, implemented marketing strategies, and handled customer service. Maintained financial records and performed general accounting.

Marketing Strategy Customer Service Financial Management Accounting Inventory Management

Sales Representative

Freelancer

Jan 2000 - Oct 2002 (2 years 9 months)

Operated as a private sales representative for confectionary and biscuits, serving customers and managing sales independently after previous company closure.

Sales Customer Service Financial Management