Open to opportunities

Mohammad Talha

@mohammadtalha

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Sales Executive and insurance/loan advisor focused on customer engagement, targets, and growth.

India

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What I'm looking for

I’m looking for a dynamic role where I can use my sales and customer service skills to grow revenue, improve lead conversion, and support customers confidently—while building my professional abilities in a results-driven team.

I’m a sales-focused professional who helps customers understand loan and insurance options while driving measurable results for the business. I bring strong communication, negotiation, and a logical, analytical approach to handling inquiries and improving conversions.

At Konexions Back Office Services Pvt. Ltd., I managed client relationships and promoted company services. I improved sales strategies and consistently achieved monthly targets, including 15–20% better lead-conversion; I also implemented a lead-tracking system that reduced missed follow-ups by 30% and supported customers with loan-product eligibility and online loan applications.

Previously at Teleperformance Services Pvt. Ltd., I served as a Term Insurance Advisor by handling customer questions, explaining policy details to reduce repeat queries, and cross-selling suitable insurance riders. I maintained 90%+ call quality while building customer engagement through telemarketing and customer service expertise.

Experience

Work history, roles, and key accomplishments

Sales Executive

Konexions Back Office Services Pvt. Ltd.

Dec 2023 - Jul 2025 (1 year 7 months)

Managed client relationships and promoted loan services, handling customer inquiries about eligibility and supporting online loan applications. Improved sales performance by 15–20% and reduced missed follow-ups by 30% through lead tracking while consistently achieving monthly targets.

Sales Strategy Customer Relationship Management Eligibility Support Online Loan Applications Customer Service Client Acquisition Sales Target Achievement Communication MS Office

Term Insurance Advisor

Teleperformance Services Pvt. Ltd.

Jun 2022 - Jun 2023 (1 year)

Assisted customers with term insurance queries by explaining policy details and reducing repeat questions through clear communication. Built customer engagement via telemarketing, cross-sold suitable insurance riders, and maintained a 90%+ call quality score.

Telemarketing Customer Engagement Term Insurance Product Knowledge Cross Selling Customer Service Communication Skills Negotiation MS Office