Mohammad Ishaq Faizi
@mohammadishaqfaizi
Customer support representative at Rosalyn handling live-chat inquiries and troubleshooting customer account and access issues.
AfghanistanWhat I'm looking for
At Rosalyn, I respond to customer and student inquiries and provide assistance through live support. I help resolve service, account, and access-related issues.
I troubleshoot technical problems and guide users through relevant steps. I also support daily team operations and coordinate with colleagues to maintain service quality.
At Citylink Networks, I handled customer accounts, maintained call data, and prepared service-related reports. Earlier, as an IT Officer there, I maintained IT systems and networks and supported end users.
I have a Bachelor of Software Engineering from Rana University and experience with Intercom and Chatwoot. I'm available for full-time remote customer support opportunities.
Experience
Work history, roles, and key accomplishments
Exam Proctor & Customer Support Representative
Rosalyn
Aug 2022 - Present (4 years 3 months)
Respond to customer and student inquiries, handle live support requests, troubleshoot technical issues, and support daily team operations.
Sales Promotion Representative
Regency Marketing Pvt. Ltd.
Jun 2022 - Aug 2022 (2 months)
Promoted products, assisted customers with product information, and supported promotional campaigns and customer engagement.
IT Officer
Citylink Networks
Jan 2019 - Oct 2020 (1 year 9 months)
Maintained IT systems, networks, and infrastructure; installed and configured hardware and software; monitored system performance and provided end-user support.
Customer Support Representative
Citylink Networks
Feb 2018 - Dec 2018 (10 months)
Handled customer accounts, supported customer-service activities, maintained call data, and prepared service-related reports.
Education
Degrees, certifications, and relevant coursework
Rana University
Bachelor of Software Engineering, Software Engineering
2018 - 2022
Pursued a Bachelor of Software Engineering from Rana University from 2018 to 2022.
Availability
Location
AfghanistanAuthorized to work in
Salary expectations
Social media
Job categories
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