I'm looking for remote full-time or contract opportunities where I can coordinate workflows, maintain clear documentation and records, support distributed teams, and use AI productivity tools to improve operational efficiency. Also client Email & Chat support roles as well!
Open to opportunities
Mohammad Faisal
@mohammadfaisal1
I coordinate remote operations, standardize documentation, and improve workflows with AI productivity tools.
IndiaWhat I'm looking for
At Digital Skyover Media LLP, I coordinate recurring operational workflows, maintain organized documentation, and support distributed teams serving a U.S.-focused digital services business.
I manage records, task tracking, reporting, SOPs, and knowledge-base resources across Asana, ClickUp, Notion, and Slack. I also support client, partner, vendor, compliance-aware, and quality-check workflows while using Copilot, Gemini, Claude, and ChatGPT to streamline documentation and research.
Previously at Zappian Media, I managed financial transactions, accounts reconciliation, operational reporting, and client coordination for more than eight years in a high-volume, deadline-driven environment.
Experience
Work history, roles, and key accomplishments
DL
Current
Operations & Documentation Support Coordinator
Digital Skyover Media LLP
Oct 2021 - Present (4 years 10 months)
Coordinated recurring operational workflows and maintained organized documentation for a U.S.-focused digital services business. Managed operational records, administrative documentation, and client-facing activities, and standardized SOPs and knowledge-base resources.
ZM
Accounts & Operations Support Coordinator
Zappian Media
Jun 2013 - Sep 2021 (8 years 3 months)
Managed financial transactions, accounts reconciliation, and operational reporting over an 8+ year tenure. Coordinated workflows between internal teams and clients, prepared reports, and resolved day-to-day issues.
Education
Degrees, certifications, and relevant coursework
Sikkim Manipal University
Master of Business Administration, Project Management & Marketing
2010 - 2012
Pursued an MBA with a focus on Project Management and Marketing.
EM
Extol Institute of Management
Bachelor of Commerce, Business/Commerce
2005 - 2008
Completed a Bachelor of Commerce degree with a general focus in Business and Commerce.
Availability
Open to opportunities
Location
IndiaAuthorized to work in
Social media
Job categories
Operations Support CoordinatorDocumentation SpecialistAdministrative AssistantOperations CoordinatorKnowledge ManagerProject CoordinatorCustomer Support SpecialistAccounts CoordinatorOperations Support SpecialistOperations Support AssociateService Operations CoordinatorBusiness Operations CoordinatorOperations
Skills
Operations SupportWorkflow CoordinationAdministrative SupportDocument ManagementRecords ManagementData EntryOperational ReportingSOP DevelopmentKnowledge ManagementKnowledge Base ManagementCompliance SupportQuality Support ServicesProcess ImprovementVendor Supportclient supportAsanaClickUpNotionSlackMicrosoft 365ExcelMicrosoft WordOutlookMicrosoft TeamsGoogle WorkspaceMicrosoft 365 CopilotAnthropic: ClaudeOpenAI ChatGPTHubSpotHubSpot Service ToolsZendeskIntercom Fin AIAccounts ReconciliationFinancial TransactionsGeminiChatGpt
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