Open to opportunities

Mohammad Diri

@mohammaddiri

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Resourceful Mechatronics Engineering student with strong technical skills.

Lebanon

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What I'm looking for

I am looking for a role that fosters growth, values teamwork, and offers opportunities to apply my engineering skills.

I am a Mechatronics Engineering student with a GPA of 3.89, currently studying at the Arts, Sciences & Technology University in Lebanon. My academic background is complemented by hands-on experience in customer service, operations, and administrative support. I pride myself on delivering high-quality service and resolving complex issues efficiently, which has allowed me to ensure smooth day-to-day operations.

Throughout my work experience, I have developed strong problem-solving skills and adaptability. As a Call Contact Agent at Touch Telecommunications, I resolved over 1,000 customer cases with a 95% first-contact resolution rate. My role involved providing clear guidance on subscription services and troubleshooting technical issues, enhancing customer satisfaction and digital experience. I am committed to growth and excellence, and I continuously seek opportunities to apply my technical and interpersonal skills in real-world scenarios.

Experience

Work history, roles, and key accomplishments

Current

Call Contact Agent

Current

Touch Telecommunications Company

Apr 2025 - Present (3 months)

Delivered professional support via calls and simultaneous live chats, resolving customer inquiries with a focus on speed and accuracy. Resolved over 1,000+ customer cases involving technical issues, achieving a 95%+ first-contact resolution rate.

First Contact Resolutions Technical Problem Solving CRM Systems

Supervisor

Chez Jana Café and Pastry

Mar 2024 - Dec 2024 (9 months)

Managed day-to-day operations of the POS system, including tracking sales, editing items, and training 8+ staff members on usage. Handled cash management, including purchases, expenses, and balancing the cash register.

Team Leadership Financial Accuracy POS System Expertise Customer Relations

Cashier, Barista, & Waiter

Chez Jana Café and Pastry

Sep 2023 - Mar 2024 (6 months)

Provided excellent customer service by managing the POS system and handling transactions accurately. Crafted and served a various range of hot and cold drinks, consistently earning positive customer feedback.

Customer Engagement Teamwork

Cashier

Pizza Hut

Jul 2022 - Jan 2023 (6 months)

Maintained error-free POS transactions, processing up to 150 daily. Accurately processed customer payments using the POS system and maintained a balanced cash drawer.

Customer Service Teamwork

Education

Degrees, certifications, and relevant coursework

Arts, Sciences & Technology University in Lebanon (AUL)

Bachelor Degree, Mechatronics Engineering

2021 -

Grade: 3.89

Currently pursuing a Bachelor's Degree in Mechatronics Engineering with a high GPA of 3.89. Gained strong academic grounding in control systems, AI fundamentals, and technical analysis.

Jamil Rawass High School

Lebanese Baccalaureate Certificate of Secondary Education, Secondary Education

2019 -

Completed secondary education, achieving a Lebanese Baccalaureate Certificate. Ranked 10th in Lebanon and 5th in Beirut in the Lebanese Official Exams.