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Mohamed Ayman

@mohamedayman7

RFID Software Support Engineer at Mühlbauer Group Automation, troubleshooting manufacturing systems and securing IoT firmware updates.

Germany

Message

At Mühlbauer Group Automation, I support software and systems for RFID manufacturing lines, troubleshooting Beckhoff and Bachmann controllers. I implemented secure firmware update procedures for IoT devices to prevent unauthorized access.

At Dell Technologies, I resolved customer issues across Dell PowerEdge, VMware vSphere, and Dell VxRail environments, progressing from L1 to L2 support. I was recognized as a Top 10 EMEA performer and mentored teammates on troubleshooting and security practices.

Experience

Work history, roles, and key accomplishments

Current

RFID Software Support Engineer

Current

Mühlbauer Group Automation

Jun 2024 - Present (2 years 4 months)

Provide software and system support for RFID manufacturing lines, troubleshooting issues on Beckhoff and Bachmann controllers. Implemented secure firmware update procedures for IoT devices and analyzed system behavior to resolve customer-facing issues.

RFID Beckhoff Bachmann IoT Firmware Troubleshooting Root Cause Analysis Linux Windows Server Networking Python BASH

Technical Support Engineer L2

Dell Technologies

Aug 2022 - Jun 2024 (1 year 10 months)

Resolved complex performance, stability and security issues in VMware vSphere and Dell VxRail environments through root cause analysis. Handled escalated cases from L1 support and communicated technical findings clearly to enterprise customers.

VSphere Dell VXRail Root Cause Analysis Escalation Handling Client Communication Mentorship Security

Technical Support Engineer L1

Dell Technologies

Jun 2021 - Aug 2022 (1 year 2 months)

Remotely diagnosed and resolved Dell PowerEdge server hardware and software issues for enterprise customers. Kept customer systems up to date and compliant with firmware and security patches.

Dell PowerEdge hardware troubleshooting Firmware Security Software Patches Remote Support

Sales & Maintenance Engineer

Egyptec Telecom

Aug 2018 - Jun 2021 (2 years 10 months)

Sold, maintained and repaired professional radio systems for business customers. Secured radio communication systems against eavesdropping and unauthorized access.

Technical Sales Radio Systems Maintenance Repair Security

Education

Degrees, certifications, and relevant coursework

British University in Egypt

Bachelor of Science, Electrical Engineering and Communications

2015 - 2020

Bachelor of Science in Electrical Engineering and Communications from the British University in Egypt, in partnership with London South Bank University, UK. Recognized in Germany as equivalent to a German Bachelor's degree (ZAB credential evaluation, 2024).