At Bird Canada, I help riders download and register in the app, use promotional codes, and complete their first ride. I troubleshoot app issues in the field and guide the night-shift street team by assigning tasks and adjusting priorities to fleet needs.
I also train new hires in field workflows and safe trike operation, and share field feedback with management through Slack. Earlier, as an Operations Dispatcher at Free Fields Foundation, I coordinated mobile teams and maintained VHF radio check-ins across three cities.
