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Mogolo Mphefo

@mogolomphefo

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Experienced Business App Maker Associate with expertise in automation.

Botswana

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What I'm looking for

I am looking for a role that emphasizes innovation, collaboration, and continuous improvement in business processes.

I am an experienced Business App Maker Associate with a strong background in developing, maintaining, and supporting business applications. My expertise lies in AI-based tools, mobile and web applications, and digital transformation projects. I have a proven track record of deploying automation tools such as Microsoft Power Platform and RPA solutions to streamline workflows, enhance productivity, and improve stakeholder engagement.

In my current role at Reliance Infosystems, I have developed and deployed digital applications for enterprise clients, provided technical support, and monitored the performance of core business applications. My collaborative approach allows me to work effectively with cross-functional teams to identify opportunities for process improvement and application enhancement. I am passionate about leveraging my technical skills and experience in Business Process Improvement and Automation to enhance the reliability and performance of business systems.

Experience

Work history, roles, and key accomplishments

Current

Business App Maker Associate

Current

Reliance Infosystems

Nov 2022 - Present (2 years 9 months)

Developed and deployed digital applications for enterprise clients using Power Platform. Provided technical support and troubleshooting business applications, improving response times and issue resolution.

Power Platform Technical Support Troubleshooting System Integration Cross Functional Collaboration

Educational Technology Assistant

University of Botswana

Mar 2014 - Dec 2017 (3 years 9 months)

Supported the university’s Learning Management Systems, ensuring high availability and performance for end-users. Troubleshot and resolved software-related issues, maintaining system stability and user satisfaction.

Learning Management Systems System Stability Documentation System Configuration

Education

Degrees, certifications, and relevant coursework

European Business University of Luxembourg

Certificate of Auditing and Assurance, Auditing and Assurance

2022 - 2023

Completed a comprehensive program focused on auditing principles and assurance practices. Gained expertise in evaluating financial statements and ensuring compliance with regulatory standards.

University of Science and Technology Beijing

Master of Engineering, Information and Communication

2019 - 2022

Specialized in Information and Communication Engineering, focusing on advanced concepts in data transmission, network protocols, and communication systems. Conducted research on emerging technologies in the field.

Botho University

BSc (Hons) Computing, Software Engineering

2012 - 2017

Focused on Software Engineering principles, including software design, development, and testing methodologies. Acquired strong programming skills and an understanding of various software architectures.