Open to opportunities

moath alawni

@moathalawni

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System administrator focused on secure, reliable enterprise IT operations.

Palestine, State of

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What I'm looking for

I seek a hands-on IT role where I can manage enterprise servers, backups, and security, mentor teams, and improve operational reliability within a compliant, service-focused organization.

I am a system administrator and technical support specialist with over five years of experience managing Windows and Linux environments, backup and recovery solutions, and enterprise IT infrastructure in financial and service provider sectors.

I have administered Veeam and Cohesity backups, applied server patches, implemented endpoint security controls, and led a technical support team to improve resolution rates while minimizing service disruption.

I prioritize operational efficiency, compliance, and clear technical documentation, and I coach junior staff to increase first-call resolution and maintain high standards for system health and availability.

Experience

Work history, roles, and key accomplishments

Current

System Administrator

Current

The National Bank

Nov 2024 - Present (11 months)

Administer Windows and Linux servers, manage Veeam and Cohesity backups, and implement security policies to maintain system health and minimize downtime for banking services.

Windows Server Linux Cohesity Patch Management Backup Security Compliance

Technical Support Supervisor

The National Bank

Oct 2022 - Nov 2024 (2 years 1 month)

Led technical support team resolving escalated issues, enforced endpoint security controls, and managed IT asset inventory to improve first-call resolution and operational efficiency.

Team Leadership Endpoint Security IT Asset Management Escalation Management Printer & IP Telephony Support Training Ticketing Systems

Support and Operation Officer

Housing Bank

Jan 2021 - Oct 2022 (1 year 9 months)

Provided technical support for daily banking operations, managed hardware inventory, monitored backups, and configured printers and business applications to ensure operational readiness.

User Support Inventory Management

Support Officer

Hadara

Jan 2020 - Jan 2021 (1 year)

Delivered Level 2 technical support for VIP customers, troubleshooting home routers, Wi‑Fi, and network issues while assisting Level 1 staff and documenting recurring problems.

Wi Fi Troubleshooting Remote Assistance Documentation