Looking for a job

zaid dayem

@zaiddayem

Senior IT Administrator at EY who modernized Ramallah infrastructure, migrated to SD-WAN, and maintained 100% operational KPI compliance.

Palestine, State of

Message

At Ernst & Young (EY), I manage IT infrastructure, systems, assets, and end-user support operations for EY Ramallah. I maintained 100% KPI compliance across local IT operations and service delivery metrics.

I led legacy infrastructure and SCCM server migration activities, supported Active Directory Domain Controller rationalization, and migrated site connectivity from MPLS to internet-based SD-WAN. I also support cybersecurity procedures and automate selected administrative and security workflows using Python scripts.

Experience

Work history, roles, and key accomplishments

Current

Senior IT Administrator & Cybersecurity Analyst

Current

Ernst & Young (EY)

Dec 2019 - Present (6 years 10 months)

Managed IT infrastructure, systems, assets, and end-user support for EY Ramallah, maintaining 100% KPI compliance. Led infrastructure modernization, network transformation, and cybersecurity initiatives.

Microsoft 365 Active Directory Windows Server SCCM Cisco Networking SD WAN Meraki IT Asset Management Vulnerability Assessment Python scripting Cybersecurity

Help Desk & IT Support Specialist

Arab Islamic Bank

Jan 2018 - Nov 2019 (1 year 10 months)

Provided technical support to business users and coordinated with internal teams to resolve IT issues. Supported access permissions, database integrity, and security controls.

IT Support Access Control Database Integrity Security Controls Payroll Software

IT Support Representative

Ooredoo

Oct 2017 - Dec 2018 (1 year 2 months)

Resolved customer product and service issues by diagnosing root causes and following up to ensure resolution. Handled high volumes of support requests while maintaining service quality.

Customer Support Troubleshooting Service quality User Activity Monitoring (UAM)

Education

Degrees, certifications, and relevant coursework

Palestine Education for Employment

Certificate, Workplace Success

2015 - 2015

Workplace Success training at Palestine Education for Employment in 2015.

Arab American University

Bachelor, Management Information Systems

Bachelor of Management Information Systems from Arab American University, Palestine, completed in 2014.

Udemy

Certificate, Cybersecurity

Completed cybersecurity badges and security awareness training, including courses in Computer Forensics Fundamentals, ISO Information Security Awareness, and Cybersecurity for HR Professionals.