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Mark Litsoev

@mlitsoev

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Detail-oriented professional transitioning into data science.

Australia

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What I'm looking for

I am looking for a role that fosters innovation and allows me to leverage my analytical skills in data science.

I am a detail-oriented professional with extensive experience in AI data labeling and annotation. I am actively pursuing a career transition into data science, leveraging my strong analytical skills and comprehensive CompTIA certifications, including A+, Network+, Security+, CySA+, and Pentest+. My commitment to continuous learning and innovation drives me to contribute effectively to pioneering projects and mission-driven initiatives.

In my recent role as a Service Officer at Services Australia, I assess customer needs and determine eligibility for government programs while providing specialized assistance to customers facing complex challenges. My previous experience as an AI Data Labeler and Annotator involved annotating and labeling diverse datasets across text, voice, and video formats, supporting AI training initiatives. I consistently delivered precise annotations while collaborating with global teams to ensure alignment with project goals.

Experience

Work history, roles, and key accomplishments

Current

Service Officer (APS4)

Current

Services Australia

Jul 2024 - Present (11 months)

Assessed customer needs and determined eligibility for government programs, providing specialised assistance to customers facing complex challenges. Promoted and educated customers on self-service and digital platforms, collaborating with stakeholders to deliver coordinated services.

Customer Service Government Programming Stakeholder Engagement Mentoring Problem Solving Communication

AI Data Labeler & Annotator

Multiple Companies

Apr 2020 - Jun 2024 (4 years 2 months)

Annotated and labeled diverse datasets across text, voice, and video formats, supporting AI training initiatives. Delivered precise annotations, consistently meeting high-quality standards and deadlines.

Data Annotation AI Training Quality Assurance Data Labeling Communication Project Management

Duty Manager

The Leederville Precinct

Sep 2023 - Feb 2024 (5 months)

Spearheaded efforts to optimise daily operations, ensuring seamless customer experiences and high operational standards. Fostered a culture of collaboration and continuous improvement among staff, leading by example to inspire team members.

Operations Management Customer Experience Team Collaboration Compliance Problem Solving

Duty Manager

The Old Laundry

Sep 2022 - Sep 2023 (1 year)

Monitored and maintained venue operations, ensuring smooth functioning and adherence to standards. Mentored staff by providing guidance, training, and feedback, and facilitated communication between Front of House and Back of House teams.

Mentoring Inventory Management Training Feedback

Bar Supervisor

The Aviary

Sep 2016 - Nov 2021 (5 years 2 months)

Led by example, ensuring professional conduct and high standards of customer service. Resolved customer complaints professionally, prioritising customer satisfaction, and offered support to various team sections as needed.

Customer Service Bar Management Training Quality Control