Open to opportunities

MK Blackburn

@mkblackburn

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Experienced Customer Education & Enablement Leader with proven success.

United States

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What I'm looking for

I am looking for opportunities that foster innovation in customer education and enablement.

I am an experienced Customer Education & Enablement Leader with over 7 years of success in learning management systems (LMS) administration, customer education strategy, and platform optimization. My career has been marked by a proven ability to launch scalable, revenue-generating education programs, integrate learning technologies, and enhance user experiences through data-driven decision-making.

Currently, I serve as the Sr. Manager of Customer Education Platforms at Dayforce, where I led the transformation of partner and customer education platforms, implementing a role-based learning experience. My initiatives have attracted over 4,000 monthly views on enablement content and unlocked $22 million in new revenue through structured partner education. I have also managed LMS administration, driving system enhancements and integration with sales and marketing tools.

Throughout my career, I have partnered with industry leaders like VMWare and Google to design technical education programs and certification pathways. My focus on data-driven learning strategies and cross-functional stakeholder management has consistently resulted in improved engagement and learning effectiveness.

Experience

Work history, roles, and key accomplishments

Current

Sr. Manager, Customer Education Platforms

Current

Dayforce (formerly Ceridian)

Mar 2023 - Present (2 years 2 months)

Led the transformation of partner and customer education platforms, implementing a role-based learning experience. Launched a Partner Relationship Management (PRM) system that increased engagement, attracting 4,000+ monthly views on enablement content. Developed a certification program that unlocked $22M in new revenue through structured partner education.

PRM Customer Education

Current

CEO / Learning & Enablement Consultant

Current

Kitt Labs

Jan 2014 - Present (11 years 4 months)

Consulted on learning management systems (LMS), platform integrations, and customer education strategy. Led cross-functional teams spanning education, sales, customer success, and engineering to design scalable learning solutions. Developed data-driven education roadmaps and engagement strategies to enhance user adoption and retention.

LMS Data Driven

Sr. Manager, Learning Technology & Enablement

Okta

Jan 2022 - Mar 2023 (1 year 2 months)

Partnered with VMWare & Google to design technical education programs and certification pathways. Deployed and optimized an LMS platform, increasing engagement through push notifications and automated content delivery. Launched Highspot CMS for education content management, improving partner accessibility and self-service learning.

Content Management

Learning & Enablement Manager

Jan 2021 - Jan 2022 (1 year)

Designed and deployed Mindtickle LMS, ensuring streamlined learning experiences and content governance. Automated programmatic tasks, saving the enablement team 50+ hours per month and reducing costs by $250,000 annually. Developed a common taxonomy, processes, and KPIs to measure customer learning effectiveness and program impact.

Automation KPIs

Sr. Learning Program Manager

Confluent

Nov 2019 - Jan 2021 (1 year 2 months)

Created onboarding and continuous learning programs for customers and partners, supporting thousands of learners. Built automated chatbot solutions within Slack for real-time educational support. Integrated remote learning tools for seamless access to on-demand educational content.

Onboarding